On a one-to-ten scale the service is an 11.5. Responsiveness has been beyond outstanding; field techs would not only answer the phone but proactively call me to make sure everything was okay. It’s been by far the best support of any vendor in my data center; hands down, Quantum wins.

Technology aside, the main benefit to Serco of partnering with Quantum is the quality of the support. The entire team—sales, support, service—are highly professional and proactive. That lasts long after the price is forgotten.

I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.

The people in the field bent over backwards to help us. They seemed to really care about our problems, they went to bat for us and they made sure it worked the way it was supposed to. I’m quite happy with the system—it’s made my life easier, and it’s been rock solid for the past year. If I had to buy another one tomorrow, I wouldn’t hesitate.

I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.

This potentially complicated transition was made possible by the enthusiasm, cooperation, and willingness of the Quantum StorNext® engineers to make our project a reality...We looked for a long-term partnership with Quantum, not just a product supplier.

Quantum always treats us well, and we have a great relationship with the company...Our systems get pulled into some pretty rugged environments when crews are shooting on remote location, and it’s great to have the rock-solid reliability of Quantum.