WELCOME TO QUANTUM'S
GLOBAL SUPPORT SERVICES
For more than 40 years, Quantum has been serving the storage needs of customers in over 125 countries. From Fortune 100 companies to emerging businesses, customers trust Quantum to provide highly reliable solutions backed by a world-class service and support organization committed to providing the highest level of customer support.
Service and Support Plans
Quantum offers customizable support that can be tailored to meet the needs of high activity informational technology environments. These support offerings address special needs related to coverage, response levels, spare parts, priority call handling, assigned call managers, and other services.
Download Software, Firmware, and Drivers for Your Product
Stay up to date with the latest software, firmware, and drivers. To download current software versions you must have an active Warranty or Service Maintenance Contract.
Search for your upgradeable Quantum product by entering the Serial Number.
Access all Documentation, Free Online Courses, Videos and More
Looking for help? Access all documentation, free online courses, videos, and more below.
Quantum Corporation customers incorporate software and hardware products from multiple vendors in their environments. Customer dependency on interoperability and compliance with industry standards is an obligation that Quantum takes very seriously.
Quantum’s Learning Team offers a full range of online, virtual, and hands-on courses designed to meet your specific learning objectives. With Quantum as your knowledge partner, you can quickly build familiarity with your solutions, develop your skills, and maximize your return on investment.
Quantum has confidence in the quality and reliability of its products and includes limited warranties on every product we sell. Service for Quantum products under warranty is provided by fully trained and qualified technicians, who are dedicated to resolving any technical problems you might experience
Certified Quantum Service Providers
Find a certified service provider by certification or country.
Technology aside, the main benefit to Serco of partnering with Quantum is the quality of the support. The entire team—sales, support, service—are highly professional and proactive. That lasts long after the price is forgotten.Mark Owen
I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now.Jamie Peebles
On a one-to-ten scale the service is an 11.5. Responsiveness has been beyond outstanding; field techs would not only answer the phone but proactively call me to make sure everything was okay. It’s been by far the best support of any vendor in my data center; hands down, Quantum wins.Ross Chapman
The people in the field bent over backwards to help us. They seemed to really care about our problems, they went to bat for us and they made sure it worked the way it was supposed to. I'm quite happy with the system—it's made my life easier, and it's been rock solid for the past year. If I had to buy another one tomorrow, I wouldn't hesitate.Manny Poulos