Welcome to Quantum
Global Support Services

For more than 40 years, Quantum has been serving the needs of customers in over 125 countries. From Fortune 100 companies to emerging businesses, customers trust Quantum to provide highly reliable solutions backed by a world-class service and support organization committed to providing the highest level of customer support.

Submit a Ticket (My Quantum) Register a ProductStandalone Drive Support Request

How to contact Quantum Support and More: Download Information

During the Paris Olympic Games, from July 26– August 11, there may be potential service interruptions affecting Quantum’s usual operations due to security protocols. There may be temporary disruptions such as delays with service technician access and spare parts deliveries.

Thank you for your patience.

Phone Contact


or +1-720-249-5700


or +49 6131 324 185


or +603-7953-3010


Submit a Ticket (Legacy)

Click here to submit a Support ticket

Submit a Ticket


Service and Support Plans

Quantum offers customizable support that can be tailored to meet the needs of high activity informational technology environments. These support offerings address special needs related to coverage, response levels, spare parts, priority call handling, assigned call managers, and other services. 

Standard Services


Download Software, Firmware, and Drivers for Your Product

Stay up to date with the latest software, firmware, and drivers. To download current software versions you must have an active Warranty or Service Maintenance Contract.



Get Licenses

Search for your upgradeable Quantum product by entering the Serial Number.

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Access all Documentation, Free Online Courses, Videos and More

Looking for help? Access all documentation, free online courses, videos, and more below.

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Compatibility Guides

Quantum Corporation customers incorporate software and hardware products from multiple vendors in their environments. Customer dependency on interoperability and compliance with industry standards is an obligation that Quantum takes very seriously.

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Quantum’s Learning Team offers a full range of online, virtual, and hands-on courses designed to meet your specific learning objectives. With Quantum as your knowledge partner, you can quickly build familiarity with your solutions, develop your skills, and maximize your return on investment.



Warranty Information

Quantum has confidence in the quality and reliability of its products and includes limited warranties on every product we sell. Service for Quantum products under warranty is provided by fully trained and qualified technicians, who are dedicated to resolving any technical problems you might experience

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Certified Quantum Service Providers

Find a certified service provider by certification or country.

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Pivot3's Surveillance Business is Now Part of Quantum

For ongoing Pivot3 service and support needs, please visit the Pivot3 Support Portal.

Go To Portal