Support Bulletins

•  All Products 
•  ActiveScale 
•  Disk Based Products 
•  F-Series and H-Series 
•  QXS Products 
•  StorNext Products
•  Tape Products 

All Products

• Product Bulletin #110 Quantum products which utilize Adobe Flash will encounter issues when Flash EOL’s on January 12th, 2021.
  Jan 2021

   

• Product Bulletin #107 Recommended Cleaning Instructions for Quantum Products
  Apr 2020

   

ActiveScale Products

• Product Bulletin #55 Data unavailability (DU) might occur as storage column(s) approach full.
  Jan 2022

   

Disk Based Products

• Product Alert #54 DXi systems using software version 4.1.0 might be at risk of data corruption when using Synthetic backup operations.
  Sep 2020

   

F-Series and H-Series

• Product Alert #60 An upgrade a H-Series (H20xx or H40xx) from version 1.x to version 2.0.1, the system does not properly update its NVD timeout values
  Aug 2022

   

• Product Bulletin #111 Statement on Red Hat Changes to CentOS Programs (F2000)
  Jan 2021

   

• Product Bulletin #108 Fibre Channel hosts do not reconnect after an F2000 note fails back
  Apr 2020

   

QXS Products

• StorNext Product Alert #52 The Disk Scrub Interval setting might cause undue wear on drives and impact performance.
  Jul 2020

   

StorNext Product 

• StorNext Product Alert #175 Customer advisory for M-Series with Toshiba SSD that will fail after reaching approx. 70,000 power on hours.
  Dec 2023

   

   
• StorNext Product Bulletin #109 Required Upgrade Check if moving to StorNext 6.4.0
  July 2020

   

• StorNext Product Alert #50 Potential data missing on tape device (StorNext 6.2.0 – StorNext 6.3.1).
  Jan 2020

   

• StorNext Product Bulletin #106 Quantum StorNext® Gen 2 Appliances using Appliance Controller (NAS) 2.3.0 or lower with QXS- 484 12G attached storage arrays
  Oct 2019

   

• StorNext Product Bulletin #105 Affected systems experience out of memory condition when running Cloud Based Analytics (CBA). For (StorNext 6.2.x releases only)
  Aug 2019

   

• StorNext Product Bulletin #104 SSL certificates required for appliances to upload data to the Cloud-Based Analytics portal will expire on July 19, 2019. A new cert.pem certificate file must be applied to each appliance prior to July 19, 2019 for report data uploads and system monitoring to continue.
  Jul 2019

   

• StorNext Product Bulletin #103 Use of the File Per Table Conversion script can cause database inconsistencies (StorNext 6.0.x – StorNext 6.1.x).
  Apr 2019

   

• StorNext Product Bulletin #102 Renames of files or directories from one directory into another may corrupt the Metadata Archive and make it unusable for a subsequent metadata restore (StorNext 6.1.0 Release Only)
  Jan 2019

   

• StorNext Product Bulletin #101 Metadata conversion process may cause StorNext 5x upgrades to StorNext 6.0.5 to panic
  Nov 2017

   

• StorNext Product Bulletin #100 Multi-Part uploads are not handling all error conditions.
  Nov 2017

   

• StorNext Product Alert #49 The scheduled removal of inactive instances of files from a managed file system may remove more instances than configured to be removed (StorNext 6 Releases).
  Apr 2018

   

• StorNext Product Alert #48 Problem: Data within a managed file system may not be protected when using StorNext 5.4.0.3
  Jun 2017

   

• StorNext Product Alert #47 Problem: After upgrading from StorNext 4.x to StorNext 5.x the metadump should be rebuilt.
  Aug 2016

   

• StorNext Product Bulletin #98 Problem: A configuration file is removed when upgrading to StorNext 5.3.2 using the StorNext GUI.
  Jul 2016

   

• StorNext Product Bulletin #97 End of product support dates and support levels
  Apr 2016

   

• StorNext Product Alert #46 Incomplete restore and/or corrupt metadump (StorNext 5 Systems prior to StorNext 5.3.0)
  Sep 2015

   

• StorNext Product Bulletin #93 2014-7169 (aka Shellshock) may cause compatibility issues with StorNext Perl scripts that could result in an inability to run StorNext features and commands.
  Dec 2014

   

• StorNext Product Alert #45 In rare cases, StorNext Storage Manager customers may encounter a Linux problem that can cause a duplicate data block. The problem is isolated to instances where a pse_snapshot is collected during a store to tape. No data is lost, but intervention is required to correctly retrieve the entire file and remove the duplicate block (StorNext 4.0 - StorNext 5.0.0 systems running RedHat 5.x & 6.x).
  Mar 2014

   

   
• StorNext Product Bulletin #91 An MDC which is dedicated to StorNext with no other applications present encounters a persistent reservation placed on a tape drive by a non-StorNext application thus preventing StorNext from using the drive.
  Oct 2013

   

• StorNext Product Alert #43 cvcp does not verify the number of command line arguments, which can cause it to overwrite files if not used correctly.
  Aug 2013

   

• StorNext Product Alert #42 After upgrading from Linter to MySQL, primary keys in database tables are missing.
  Mar 2013

   

• StorNext Product Bulletin #84 When installing an Operating System the installation program may prompt the User to initialize the StorNext disks. If the wrong selection is made the installation program could initialize the labels of the disk and the clients will not be able to mount the StorNext file system.
  Nov 2012

   

• StorNext Product Bulletin #82 StorNext Partial File Retrieval product not supported in VM (Virtual Machine) mode.
  Jun 2012

   

• StorNext Product Bulletin #75 StorNext file system CIFS Server may leak memory
  Jan 2012

   

• StorNext Product Bulletin #72 Using EMC PowerPath or other third-party multipath drivers may require configuring cvpaths
  Apr 2012

   

• StorNext Product Bulletin #71 Support for enabling ACLs for Apple Xsan clients
  May 2011

   

• StorNext Product Bulletin #70 Kernel or complete memory dumps need to be enabled for Quantum to provide complete problem analysis
  Apr 2011

   

• StorNext Product Bulletin #73 Xsan 2.3 must be configured case-sensitive for StorNext FX compatibility
  Aug 2011

   

• StorNext Product Bulletin #50 Performance for Linux systems on kernel 2.6.10 and higher can be optimized by changing the default I/O scheduler
  Dec 2011

   

   

Tape Products

• Product Alert 178 LTO-9 Drive FW R3G1 downgrade for TA4 TA56 alerts
  July 2024

   

• Product Alert 59 Install the mandatory Scalar i6000 firmware update 798Q or higher
  July 2022