Post-sales support from experienced resources or direct access to dedicated technical experts for getting the most out of Quantum solutions.
Drive Your Business Forward with Premium Services
Our Premium Services include:
- Customer Success Managers
- Technical Resources - Dedicated Support Engineers
- Technical Resources - Advanced Support Team
Customer Success Manager Services - Achieve your Business Outcomes
Customer Success Manager (CSM) Services are for customers with a large or complex installed base of Quantum products who require proactive, post-sales support from an experienced resource who has a broad range of internal cross-functional relationships and will collaborate to identify and achieve customer business objectives.
Key Benefits of Customer Success Manager Services
- Onboarding assistance
- Customer success plan
- Quarterly business reviews
Technical Support Resources – Get Direct Access to Dedicated Expertise
Dedicated support engineers provide you with direct access to either a single point of contact that is an expert on your account, or direct access to a team of technical support engineers so you can resolve issues more quickly, mitigate downtime risk, and get the most out of your solutions. We offer two levels of dedicated support engineering depending on your needs.
- The Dedicated Support Engineer provides a dedicated technical resource who will establish a relationship with you, understand your environment and workflows in detail, and work directly with you to deliver faster issue resolution.
- The Advanced Support Team Service gives you direct access to a team of support engineering experts who will work directly with you to resolve issues more quickly.
Key Benefits of Technical Support Resources
- Bypass Level 1 technical support
- Build a relationship with a technical support expert
- Periodic case reviews