Return Instructions for Tape Media
Please follow the instructions described below to properly return your media in the United States, Canada and Americas regions. All returns require a Return Authorization (RA) number.
Ensuring customer confidentiality is a priority to Quantum. If customer media is under warranty per Quantum’s limited lifetime warranty for Quantum brand cartridges, the cartridge(s) must be returned to Quantum in order to exercise a remedy. Media cartridges that are handled by Quantum are sanitized using processes that are compliant with NIST Special Publication 800-88, Guidelines for Media Sanitization. With these steps Quantum eliminates possibility of any unauthorized party retrieving previously recorded data.
For USA and Canada:
How To Package the Product
Please read Quantum Media Packaging Instructions for recommended media packaging/shipment procedures.
Ship-To Address Locations
Send the Media to the address below. Use a traceable carrier (FedEx, UPS etc.), do NOT use US Mail. Ensure the RA number is included in the address and clearly visible on the box.
Media Returns & Solid State Drives
Quantum will contact you with your RA for the return of your Media return, please use the RA# and return address provided on the approval notification to return the product as per Quantum Media Packaging Instructions.