To request a Return Authorization (RA) for your tape media complete the form below and click "Submit Form".

• Only the media listed below are eligible for warranty replacement.
• No more than 20 cartridges can be returned at one time.
• If you need media troubleshooting assistance or have media returns in excess of 20 units, please call the customer support line.
  • Phone Number for DLT media(select option 6 when you call)
  • Phone Number for LTO, DAT/DDS, Travan, and GoVault media
• Serial numbers of all media must be provided.
• All media must have the Quantum logo printed on the case.

Note: Receiving a Return Authorization does not guarantee warranty replacement. The tapes must pass a physical inspection upon receipt. Physical damage, via carrier or otherwise, is not covered.

Note: Ensuring customer confidentiality is a priority to Quantum. Whenever a tape cartridge is returned to Quantum you are insured that the data on the tape cartridge will be immediately erased using Quantum’s processes and equipment. A second step is taken to physically destroy the cartridge. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data.

Returning your media:

• After receiving a Media RA number send the media to the address found on the Return Instructions for Mediapage.
• You must use a traceable carrier (FedEx, UPS etc.). Do not use US Mail.
• Ensure the RA number is included in the address and is clearly visible on the box.

Please refer to these pages for further information: