Welcome to the Self Service Portal! We realize that having the right tools at the right time for accelerating problem resolution and preventing disruption are an essential part of your scale-out storage, archive and data protection strategy. The Self Service Portal links you to aspects of our organization that will help you quickly replace components via our Quick Fix options, access essential training, log and track service requests, download documentation, search the Knowledge Base, and validate compatibility. If you can't find what you are looking for, please don't hesitate to contact us.
Having the flexibility to quickly replace failed components on a system in production around your business needs has become an increasingly important service capability. Below you will find instructions on how to replace common components on your Quantum solution. Look for more Quick Fix options in the near future.
Customer Replaceable Units (CRUs) and Product Installation Guides are searchable by product. Please select the appropriate product category and product name to the right. All related Installation Guides and CRUs will be listed with a direct link to installation and replacement instructions
WARNING: To prevent the risk of electrical shock, bodily injury, or damage to the equipment, read all instructions and warnings in the system, safety, and regulatory guide before replacing a part.
NOTE: Customers who have invested in Gold Support Plans or Onsite Installation may perform Quick Fix on any of the CRUs listed or have Quantum service personnel perform the installation at no additional charge during the plan period. Please reference your contract details to determine if installation of customer replaceable units is included.