However, Quantum cannot properly service your product unless you register it. Product registration provides Quantum with important information in the event of a warranted service problem.Please register your product immediately
Quantum has several convenient ways to obtain support for your product. Please be sure you have the product serial number, date of purchase and model number available.
All returns require a Return Authorization (RA) number. Once the RA number is obtained from Quantum Support, follow the shipping instructions below to return your product.
I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now."
Find resolution to common problems or quickly locate your product serial number using the articles published here.
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.