Other methods
of support:

Please refer to the Scalar i500 Datasheet for product specifications.

• Scalar i500 Datasheet 

• Downloading Tape Drive Drivers 
  2.3 MB
  Jan 2018

• Download

  Windows Library Driver

  Windows Server 2012 R2 Device Driver for Scalar i500 Tape Library
• Download

  Windows Library Driver

  Windows Server 2016 Device Driver for Scalar i500 Tape Library
• Download

  Windows Library Driver

  Windows Server 2019 Device Driver for Scalar i500 Tape Library
• Download

  Windows Library Driver

  IBM Device Driver for AIX version 13.0.5.0 for Scalar i500 Tape Library
• Download

  SNAPI Client Plug-in for Scalar i500

  SNAPI Client Plug-in 2.0.1 Version 120i.GE004.
  The SNAPI Client Plug-in for Scalar i500. Refer to the Scalar i500 User's Guide for additional information.

Advanced Path Failover Drivers for IBM Drives

• Advanced Path Failover Driver for Linux
  Download 
• Advanced Path Failover Driver for Windows
  Download 
• Advanced Path Failover Driver for AIX
  Download 
• Installation and Users Guide
  Download 

The current library firmware version is listed below. Select the link(s) of the library or drive firmware you want below to download. Only customers with active Warranty or Service Maintenance contracts will be able to access the content.

Current Library and Certified Tape Drive Firmware Versions

Caution: Always upgrade the drive firmware before the library firmware. If your library firmware is older than 400G please call Tech Support for assistance.

WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the System to be unresponsive or to require repair.

The current library firmware version is listed below. Select the link(s) of the library or drive firmware you want below to download. Only customers with active Warranty or Service Maintenance contracts will be able to access the content.

Current Library and Certified Tape Drive Firmware Versions

Caution: Always upgrade the drive firmware before the library firmware. If your library firmware is older than 400G please call Tech Support for assistance.

WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the System to be unresponsive or to require repair.

There are no diagnostic downloads for this product.

Product Updates

• Scalar i500 Release Notes i9.1 
  654 KB
  Dec 2017
• Scalar i500 Library Firmware Upgrade Instructions 
  65 KB
  Oct 2013
• Scalar i500 Tape Drive Firmware Upgrade Instructions 
  72 KB
  Oct 2013

Product Use Guides

• Scalar i500 User's Guide (English) 
  11 MB
  Dec 2017
• Scalar i500 User's Guide (French) 
  14.3 MB
  Dec 2012
• Scalar i500 User's Guide (German) 
  14.3 MB
  Dec 2012
• Scalar i500 User's Guide (Japanese) 
  15.2 MB
  Dec 2012
• Scalar i500 User's Guide (Korean) 
  14.3 MB
  Dec 2012
• Scalar i500 User's Guide (Chinese) 
  13.5 MB
  Dec 2012
• Scalar i500 User's Guide (Spanish) 
  13.3 MB
  Dec 2012
• Scalar i500 User's Guide (Russian) 
  11.6 MB
  Jun 2010
• Quantum Encryption Key Manager (Q-EKM) 
• Scalar Key Manager (SKM) 
• Scalar i500 Getting Started Guide (English) 
  1.1 MB
  Feb 2014
• Scalar i500 Getting Started Guide (French) 
  1 MB
  Dec 2012
• Scalar i500 Getting Started Guide (German) 
  1 MB
  Dec 2012
• Scalar i500 Getting Started Guide (Japanese) 
  1.2 MB
  Dec 2012
• Scalar i500 Getting Started Guide (Korean) 
  1.3 MB
  Dec 2012
• Scalar i500 Getting Started Guide (Chinese) 
  1.3 MB
  Dec 2012
• Scalar i500 Getting Started Guide (Spanish) 
  1 MB
  Dec 2012
• Scalar i500 Getting Started Guide (Russian) 
  972 KB
  Jun 2010

Planning and Installation Guides

• Setting Up Q-EKM on Your Scalar i500 Library 
  204 KB
  Apr 2010
• Scalar i500 Site Planning Guide 
  320 KB
  Dec 2015
• Scalar i500 Unpacking Instructions (5 U) 
  1 MB
  Oct 2008
• Scalar i500 Unpacking Instructions (9 U) 
  5 MB
  Jun 2007
• Scalar i500 Unpacking Instructions (14 U) 
  1.7 MB
  Oct 2008
• Scalar i500 Ethernet Expansion Blade Installation 
  514 KB
  Sep 2014
• Scalar i500 FC I/O Blade Installation 
  275 KB
  Sep 2014
• Scalar i500 Tape Drive Installation 
  80 KB
  Sep 2014

Reference Guides

• Media Care Guide 
  546 KB
  Jan 2020
• Scalar Intelligent Libraries SCSI Reference Guide 
  1.7 MB
  Jan 2017
• Scalar i500 Basic SNMP Reference Guide 
  1.1 MB
  Jul 2019
• Quantum Scalar Intelligent Libraries SMI-S Reference Guide 
  830 KB
  Mar 2011
• Quantum SNC Firmware 4 and 5 Reference Guide 
  2 MB
  Mar 2007

CRU Documents

• Scalar i500 Upper Network Blank Plate Installation and Removal 
  106 KB
  Oct 2013
• Scalar i500 Power Supply Blank Plate Replacement 
  108 KB
  Oct 2013
• Scalar i500 Magazine Replacement 
  150 KB
  Oct 2013
• Scalar i500 Lower Network Blank Plate Installation and Removal 
  104 KB
  Oct 2013
• Scalar i500 CM Fan Blade Blank Installation and Removal 
  85 KB
  Oct 2013
• Scalar i500 Rack Ears Installation 
  693 KB
  Oct 2013
• Scalar i500 Drive Blank Plate Installation and Removal 
  106 KB
  Oct 2013
• Scalar i500 Library Repackaging Instructions 
  1.7 MB
  Oct 2013
• Scalar i500: FC I/O Fan Blade Replacement 
  200 KB
  Dec 2013
• Scalar i500: Power Supply Replacement 
  270 KB
  Dec 2013
• Scalar i500: Ethernet Expansion Blade Replacement 
  514 KB
  Dec 2013
• Scalar i500: FC I/O Blade Replacement 
  225 KB
  Dec 2013
• Scalar i500: Rackmount Kit Installation 
  605 KB
  Dec 2013
• Scalar i500: Tape Drive Replacement 
  95 KB
  Dec 2013

Safety Guide

• System, Safety, and Regulatory Information Guide (Multiple Languages) 
  2.6 MB
  May 2015

License Agreements

• Scalar Tape Library End-User License Agreement 
  77 KB
  May 2018
• License Agreement for Machine Code for IBM drives 
  3.7 MB
  May 2018

Product Training

• Scalar i500 Essential Training 
  Self Paced
  Oct 2014
• Scalar i500 i7.3 Features Update 
  116 KB
  Apr 2012

License Keys

• License Key Management 

Quantum Knowledge Base Information

• Scalar i500: How can I find the Product Serial Number? 
• Finding Product Firmware Versions