StorageCare Services provides a comprehensive range of enhanced on-site service and support options for Quantum's Autoloaders, Enhanced "Disk-Based" Backup Systems, and Tape Library products.
StorageCare Services leverage Quantum’s over 25 years of experience and expertise in backup, recovery and archive to provide customers with comprehensive service and support solutions.
Included with every new Quantum product is a limited warranty. Standard warranty terms and conditions vary depending on the Quantum product purchased. For more information on your product warranty, click here.
Registration provides Quantum with important information in the event of a warranted service problem. Customers can register by mailing the registration card or going on-line.
StorageCare™ Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum systems over the internet and uses intelligent diagnostics data to remotely service the equipment if issues arise. It is included at no extra cost for supported products under warranty or service contract. Click here for a list of supported products and to learn more about StorageCare Guardian.
Download the StorageCare Global Solutions brochure (2.8MB, PDF).
Full list of regional contact numbers
Find resolution to common problems or quickly locate your product serial number using the articles published here.
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.