Mission-Critical Premium Support - StorageCare Gold

Critical IT environments are always on: nights, weekends and holidays. This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance, proactive remote monitoring and resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts

Around-the-Clock Business Support - StorageCare NBD Gold

Offers around the clock support for busy operations, includes 24x7 technical assistance, proactive remote monitoring, next business day parts delivery, installation of non-customer replaceable components and provisional loaner systems in times of disaster.

Cost-Effective Essential Support - StorageCare Bronze

Delivers support essentials during business hours, including access to skilled technical support, next business day delivery of replacement parts, and installation of non-customer replaceable components to ensure trouble-free problem resolution.

Customized Support - StorageCare Platinum

Your business and service needs are unique, and sometimes a plan tailored to your specific SLAs is required. Quantum will work with you to develop the Platinum coverage you need, including 24x7 onsite support, two-hour target response time, priority call handling, onsite spares, and more. Contact us for information.

Note: not available in all areas

Contact your Quantum sales representative to sign up for a Quantum service plan (800) 677-6268 (US / CAN).

	Bronze	NBD Gold	Gold
	Business Hours Essentials	24x7 Response	Mission-Critical IT
Global telephone support	9x5	24x7	24x7
24x7 access to online support tools
Proactive remote monitoring
Parts delivery 1	NBD	NBD	24x7
Onsite parts replacement 1,2	NBD	NBD	24x7
Latest software and firmware updates
Product training
Provisional Loaner 3
Service Level Objectives (SLO) 4
Call-Back Response Target	2 business hours	60 minutes	30 minutes for critical 60 minutes all others
Parts Delivery Target *after problem determination	NBD	NBD	4 hours for critical 8 hours for major 12 hrs for minor
Onsite Support Target *after problem determination	9x5 NBD (excluding weekends, evenings, and holidays)	9x5 NBD (excluding weekends, evenings, and holidays)	24x7 support (4 hours for critical, 8 hours for major, 12 hours for minor)