An Unauthorized Service Provider is any company who (a) is not a Quantum authorized channel partner, or (b) is a Quantum authorized channel partner but is offering you a third party brand of service outside of any of Quantum’s authorized channel Service programs.
Quantum has an extensive network of partners who are authorized to resell Quantum Services which, depending upon geography, program and partner certification could include co-branded or partner-branded Services.
You can verify a partner’s status via Quantum’s Partner Locator tool.
For Product resellers, please consult this link: http://www.quantum.com/partners/
For Certified Quantum Service Partners, please consult this link: http://www.quantum.com/serviceandsupport/serviceproviders/index.aspx
Many Unauthorized Service Providers use misleading language to suggest a relationship that does not exist. If you have questions about their certification status with Quantum, please contact: DL-CertifiedQuantumServiceProviders@Quantum.Com
Quantum’s flagship StorageCare Services are priced competitively and we believe the prices reflect the value Quantum’s StorageCare Services deliver. No Unauthorized Service Provider can provide you with the global coverage, deep technical expertise and peace of mind. If critical or unique product issues arise, an Unauthorized Service Provider will not have access to Quantum's sustaining and product engineering teams, leaving you in a potentially unrecoverable situation. We believe no one knows Quantum assets better than we do and that the price differential reflects the value differential.
Not really. Quantum does not sell replacement parts to unauthorized parties. Any parts USP have are likely procured on the gray market or are salvaged from retired systems. They most certainly will not have the latest firmware available. These spare parts have dubious origins and are not up to Quantum standards.
Find resolution to common problems or quickly locate your product serial number using the articles published here.
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.