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Telephone Technical Support


If you require assistance installing your tape drive, please consult your dealer. Dealers are familiar with unique system configurations and can help you with system conflicts and other technical issues.

If you need additional help, you may talk to a Quantum Technical Support specialist. Before calling, please make a note of your system configuration, drive model number and serial number.

Americas Customer Support Line
  +1 949 725 2067
(6:00 AM - 5:00 PM US Pacific Time)
Monday - Friday

Return Authorization (RA) for Media

Submit an online  Media RA Request

Please refer to these pages for further information:  

Certance drives and autoloaders are now supported by Quantum Corp.


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