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LTO, DAT-DDS, Travan, GoVault Support in APAC Region
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Telephone Technical Support

If you require assistance installing your tape drive, please consult your dealer. Dealers are familiar with unique system configurations and can help you with system conflicts and other technical issues.

If you need additional help, you may talk to a Quantum Technical Support specialist. Before calling, please make a note of your system configuration, drive model number and serial number.

Australia, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand 
  Tel (toll free): +800 7826 8887
  Tel (local): +603 7953 3010

Please note that calling the Toll Free number above may be restricted for callers calling from a cell phone or pay phone. Also, certain countries may have their own regional telecommunications restrictionsand may require you to dial an international access code before the toll free number listed above. Please check with your telecommunications provider if you are unable to use the Toll Free number listed above.

China (North) 
Tel (toll free): 10 800 712 1495
  Tel (local): +603 7953 3010

China (South) 
Tel (toll free): 10 800 120 1495
  Tel (local): +603 7953 3010

Tel (toll free): 000 8000016014
  Tel (local): +603 7953 3010

All Other Countries in Asia Pacific Region 
  Tel 7x24:

+603 7953 3010

Return Authorization (RA) for Media

Submit an online Media RA Request

Please refer to these pages for further information:  

Certance drives and autoloaders are now supported by Quantum Corp.


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