Implementation Project Management Services
Complex environments spanning multiple Quantum products, multiple vendors, and different locations often require additional coordination around installation and integration. Let Quantum's highly experienced Implementation Managers build and manage a plan that meets your unique requirements.
Professional Services
Our Professional Services team provides extensive StorNext expertise to deploy workflow solutions in any environment. This talented team of professionals is ready to assist you every step of the way, starting with consultation prior to deployment, then performing the initial deployment of the solution, to post implementation services and training. They provide objective advice and recommendations, coupled with specialized expertise and best practices for your industry, to ensure you maximize your benefit from the StorNext solution.
DXi Consulting Services
Our team of Data Protection experts are armed with industry best practices, backup application expertise, and performance optimization tips. They stand ready to collaborate on a plan to help integrate your new solution into your existing data protection environment.
Quantum Q-Cloud Protect for AWS Implementation Services
Quantum Q-Cloud Protect for AWS Implementation Services is designed to help customers become familiar with the Amazon environment, as well as how to configure their Q-Cloud Protect AMI (Amazon Machine Image) within the AWS (Amazon Web Services) environment.
This consulting service provides up to four (4) hours of remote assistance services during which Quantum walks the customer through setup up of AWS services, establishment of network connectivity, and initiation of backup services using Quantum industry leading replication and deduplication software.
The following Q-Cloud Protect Support Site includes introduction videos, product collateral, configuration guides and other information to assist the customer in launching the AWS Image: www.quantum.com/q-cloudprotectdocs.
Quantum Q-Cloud Protect for AWS Implementation Services
- Review the Launch topics for an introduction to Q-Cloud Protect and AWS. These topics also address prerequisite checklists, configuration tasks, and step-by-step instructions to successfully launch and deploy your cloud appliance.
- Provide consulting services for customers not familiar with AWS
- Review customer prerequisites and Amazon Infrastructure
- Provide phone counseling on Amazon processes and setup
- Advise on its use for backup
- Provide introduction on setup with Amazon
- Assist with network configuration: Data center to AWS
- Facilitate account activation
- Provide insight into navigation of AWS terminology, acronyms and payment structure.
- Help in launching and configuring Quantum software and with initial use:
- This covers the need to have customer primary DXi installed, configured to accept backups and a few images sent s so the replication can actually be configured and tested.
- If all images are not to be sent to the cloud customers must configure primary DXi with separate shares:
- One for what will be sent to AWS and
- Different shares for images not being replicated.
- Quantum will help the customer understand whether the replication should be file/directory, or scheduled synchronization.
- The customer should review the installation checklist in the Launch and Recovery Guide to make sure they have the information regarding firewall and system permissions.
Strategic Account Management
When extra support or escalation is needed, a single knowledgeable advocate and trusted advisor that's intimately familiar with your environment, requirements, and business or technical objectives can be invaluable. Strategic account managers proactively monitor system and service trends, coordinate cross functional service team members on your behalf, facilitate joint service reviews, and more—all designed to ensure your business continuity.
Custom Engineering
A dedicated software development team that can be engaged to produce targeted high-value solutions in an accelerated manner. By purchasing Custom Engineering, you will specify requirements that are targeted to your needs, specify your timeframe, receive the solution and support in a timely Custom Engineering release, and receive long term support in subsequent general-availability releases as appropriate.
Custom Engineering can be engaged to provide solutions such as:
- Integration with third-party components
- Management of assets on disk and tape
- Enhancements to StorNext and Storage Manager
- Expediting support of new OS versions, new tape libraries, new tape drives and media
- Extending support of StorNext on OS Platforms
I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now."
Other methods of support:
Knowledge Base
Find resolution to common problems or quickly locate your product serial number using the articles published here.
STORAGECARE CUSTOMER CENTER
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.
