Software: Service Plans

Gold Support Plan

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support* plan, which includes:

  • 24/7 access to Web support
  • 24/7 multilingual telephone support (including holidays)
  • All software releases, maintenance, and upgrades

* For critical issues only


Silver Support Plan

Designed for midsize to large enterprise class customers who want to complement their in-house technical capabilities with responsive telephone support, the Silver Support plan includes:

  • Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays)
  • 24/7 access to online resources
  • All software releases, maintenance, and upgrades


Contact your Quantum sales representative to sign up for a Quantum service plan (800) 677-6268 (US / CAN).