Quantum

Return Instructions for VS and DLT1 Standalone Drives in EMEA


Please follow the instructions described below to properly return your VS80 and VS160 tape drive in Europe, Middle East, and Africa regions. All returns require a Return Authorization (RA) number.

Ensuring customer confidentiality is a priority to Quantum. If customer media is under warranty per Quantum’s limited lifetime warranty for Quantum brand cartridges, the cartridge(s) must be returned to Quantum in order to exercise a remedy. Media cartridges that are handled by Quantum are sanitized using processes that are compliant with NIST Special Publication 800-88, Guidelines for Media Sanitization. With these steps Quantum eliminates possibility of any unauthorized party retrieving previously recorded data.

Drives and Drive Enclosures

If the product is in a Quantum enclosure...

Verify there is a label with the Quantum logo affixed to the bottom of the drive enclosure. If a Quantum label exists, please return the product IN the enclosure.

Remove and keep in your possession all cables, terminators, mounting brackets, etc. If these items are returned they will be discarded and not returned.

If the drive is in a Quantum Rackmount unit....

Remove the drive from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the Rack with the drive.

If the product is NOT in a Quantum enclosure...

Remove the product from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the enclosure with the drive.

Remove and keep in your possession all cables, terminators, mounting brackets, etc. If these items are returned they will be discarded and not returned. Do NOT return any products in (or with) a non-Quantum enclosure. All non-Quantum enclosures, plus any drives that may be in the enclosure, will be returned without repair processing.


Note: If the product received is missing components such as a bezel or an enclosure (if the drive was originally sold within a Quantum enclosure), the drive will be returned without repair processing.

How To Package the Product

If the product is in a Quantum enclosure...

Secure the product in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.

If the product is NOT in a Quantum enclosure...

Secure and ship in an ESD (anti-static) bag. If such a bag is not available, wrap the drive in at least two layers of aluminum foil. Then, secure the drive in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.


Caution: Do not use peanut or popcorn packaging material. Granulated packing material may cause damage and allow shifting inside the package. Your warranty will be voided if not packed according to these instructions.

Ship-To Address Locations

In the event that the return shipper form cannot be located, please return the drive to the address below. Use a traceable carrier (FedEx, UPS etc.). Ensure the RA number is included in the address and clearly visible on the box.

VS80 and VS160 Tape Drives

Jabil
C.O. RA xxxxx
Vasarter Str. 1-3
Szombathely
H-9700
Hungary

For Advance Replacement Returns

  1. The box the replacement drive arrived in may be reused only if in good condition.
  2. Be sure to remove or black out the original bar code label.
  3. The packing foam may be reused only if in good condition.
  4. Secure the box with shipping tape.
  5. Complete the FROM section on the included shipper form and affix the ship-to label to the box.
  6. Keep the back of the label as your receipt.

Notice: If you received a replacement drive before returning yours, Quantum likely placed a credit hold on a charge card. Please note that the defective drive must be received and accepted by Quantum within 14 calendar days from the date the Return Authorization (RA) was issued. If the drive is not received within that time or if the drive is returned to you for not meeting the receipt requirements outlined above, your charge card will be charged.