Quantum

Return instructions for all Standalone drives (Travan, DDS/DAT, DLT, SDLT VS, LTO, GoVault and RDX Products) in America


Please follow the instructions described below to properly return a Quantum drive in the United States and Americas regions. All returns require a Return Authorization (RA) number marked clearly on the outside of the box.

Remove and keep in your possession the magazine, all AC power cords, power adapters, external (USB, SCSI, etc.) data cables, mounting hardware or stands, SCSI terminators, SCSI host adapters, controller cards, DDS autoloader magazines, data or cleaning cartridges, driver diskettes, resource CD's, software or manuals. These items cannot be returned.

Ensuring customer confidentiality is a priority to Quantum. If customer media is under warranty per Quantum’s limited lifetime warranty for Quantum brand cartridges, the cartridge(s) must be returned to Quantum in order to exercise a remedy. Media cartridges that are handled by Quantum are sanitized using processes that are compliant with NIST Special Publication 800-88, Guidelines for Media Sanitization. With these steps Quantum eliminates possibility of any unauthorized party retrieving previously recorded data.

Drives and Drive Enclosures

If the product is in a Quantum Tabletop enclosure...

Verify there is a label with the Quantum logo affixed to the bottom of the drive enclosure. If a Quantum label exists, please return the product IN the enclosure.

If the drive is in a Quantum Rackmount unit....

Only the drive needs to be returned for replacement

If the product is NOT in a Quantum enclosure...

Remove the product from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the enclosure with the drive.


Note: If the product received is missing components such as a bezel or an enclosure (if the drive was originally sold within a Quantum enclosure), the drive will be returned without repair processing.

How To Package the Product

If the product is in a Quantum enclosure...

Secure the product in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.

If the product is NOT in a Quantum enclosure...

Secure and ship in an ESD (anti-static) bag. If such a bag is not available, wrap the drive in at least two layers of aluminum foil. Then, secure the drive in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.


Caution: Do not use peanut or popcorn packaging material. Granulated packing material may cause damage and allow shifting inside the package. Your warranty will be voided if not packed according to these instructions.

Ship-To Address Locations

You must pay shipping charges for all shipments to Quantum; collect shipments will not be accepted. Quantum is not responsible for loss or damage during shipment and recommends that your shipment be made using a carrier that can provide a proof-of-delivery and freight insurance. You are responsible for applicable duties and customs charges for all international shipments.
All defective drives in the America’s need to be returned to:

NCE Group
1866 Friendship Drive
El Cajon, CA 92020
RMA # _____________
 

The following defective products should not be returned: 

GoVault and RDX drives and docks, DAT72 SCSI, VS80, VS160, DAT 40, Travan 40, DLT-S4, DLT-V4, LTO2HH and SDLT600 (TR-S34 ONLY)

Shipping Information

  1. The box the replacement drive arrived in may be reused only if in good condition.
  2. Be sure to remove or black out the original bar code label.
  3. The packing foam may be reused only if in good condition.
  4. Secure the box with shipping tape.
  5. It is recommended that you use only trackable shipping methods.

Notice: If you received a replacement drive before returning yours, Quantum likely placed a credit hold on a charge card. Please note that the defective drive must be received and accepted by Quantum within 14 calendar days from the date the Return Authorization (RA) was issued. If the drive is not received within that time or if the drive is returned to you for not meeting the receipt requirements outlined above, your charge card will be charged.