Quantum - Support

Drive Support Request

If you need support on a Quantum Tape Library (including Scalar, PX-Series, M-Series, and P-Series units), please go here and select your location and device.

After completing the form and click “Send Email Message,” your request will be sent to our Technical Assistance Center where we will handle your request as quickly as possible. You will receive a copy of the form for your records.

  • The serial number must be provided.
  • Only one serial number per submission, please.
  • Only Quantum drives. If you are unsure of the drive manufacturer, please call our customer support line.

Company Name:

 

* Your Name First / Last:

  

* Your Email Address:

 

* Phone Number:

 

 

Country Code:

 

Area Code:

 

Local Number:

 

Extension:

 

* Address:

 

 

Line 1:  

Line 2:  

Line 3:  

* City:

 

State / Province:

 

* Country:

 

* Postal Code:

 

* Preferred Language:

 

* Drive Type

  

* Serial Number:

 

Part Number:

 

Model Number:

 

Operating System
with Service Pack:

 

Backup SW and
Version:

 

Drive firmware:

 

Drive drivers:

 

Connection:

 

Adapter type:

 

Adapter drivers:

 

Media Type & Brand:

 

Issue:

 

 

 

 

Note: Receiving a Return Authorization does not guarantee warranty replacement. Physical damage, via carrier or otherwise, is not covered.

Returning your drive:

* After receiving an RA number send the drive to the address found in your email.
* You must use a traceable carrier (FedEx, UPS etc.).
* Ensure the RA number is included in the address and is clearly visible on the box.

Out of Warranty drives: