For over 25 years, Quantum has been serving the storage needs of customers worldwide. From Fortune 100 companies to emerging businesses, customers trust Quantum to provide highly reliable backup, recovery and archive solutions backed by outstanding service and support.
StorageCare Services leverage Quantum’s over 25 years of experience and expertise in backup, recovery and archive to provide customers with comprehensive service and support solutions.
A higher level of service for an enhanced customer experience
- StorageCare Guardian proactive support solution at no extra cost
- Online self-service provides expertise 24x7 and enables you to chat live for support, log a case through Web-based Online Service Request or access Quantum LearningWeb-based training courses.
- Expert account managers are assigned to global enterprise accounts, ensuring rapid, knowledgeable response
- Effective escalation processes are in place to efficiently manage complex issues
Included with every new Quantum product is a limited warranty. Standard warranty terms and conditions vary depending on the Quantum product purchased. For more information on your product warranty, click here.
Registration provides Quantum with important information in the event of a warranted service problem. Customers can register by mailing the registration card or going on-line.
StorageCare™ Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum systems over the internet and uses intelligent diagnostics data to remotely service the equipment if issues arise. It is included at no extra cost for supported products under warranty or service contract. Click here for a list of supported products and to learn more about StorageCare Guardian.
Download the StorageCare Global Solutions brochure (2.8MB, PDF).