Service Support Plan Options
Complex environments spanning multiple Quantum products, multiple vendors, and different locations often require additional coordination around installation and integration. Let Quantum's highly experienced Implementation Managers build and manage a plan that meets your unique requirements.
Dark Site Offering
Quantum Dark Site Support is attractive to Quantum customers that have found it cost effective to build information technology infrastructures located apart from fully staffed operations. Quantum Dark Site Support is an option that can be added to the customer support aggreement to provide expanded support required by such installations.
If you have sites:
- That are unmanned;
- Where remote access is not possible so remote diagnostics cannot be done.
- From which service logs or other data that cannot be provided without an onsite visit;
Quantum’s Dark Site Offering may be your ticket to the support you need.
Secure Site Support Offering for U.S. Government Installations
Quantum Corporation Secure Site Support enables the customer to obtain world-class Quantum StorageCare Service without compromising security requirements. Quantum Secure Site support provides remote adn onsite support delivered by professionals who are U.S. Citizens and trained experts in the diagnosis and resolution of equipment issues.
Hardware & Software Services
Quantum Standard Hardware and Software Service Offerings
Support Plans For Quantum Q-Cloud Offerings
Quantum supports customer efforts to backup, replicate and archive data in cloud locations. For each Q-Cloud offering Quantum provides support to ensure successful customer cloud operations
Service plans tailored for our SuperLoader 3 Autoloader product
Quantum Escalation Process and Severity Level Descriptions
Escalation policy and definitions
Stand Alone Tape Drive
Service plans and warranties tailored for our stand-alone tape drives