SuperLoader 3 Rapid Exchange Service
StorageCare™, Quantum’s comprehensive service approach, leverages advanced data access and diagnostics technologies with cross- environment, multi-vendor expertise to resolve backup issues faster and at lower cost.
Accelerate service issue resolution with these exclusive Quantum StorageCare services:
Preface Quantum SuperLoader 3 User’s Guide
Service and Support Website – Register products, license software, browse Quantum Learning courses, check backup software and operating system support, and locate manuals, FAQs, firmware downloads, product updates and more in one convenient location. Benefit today at:
eSupport – Submit online service requests, update contact information, add attachments, and receive status updates via email. Online Service accounts are free from Quantum. That account can also be used to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Sign up today at:
- In addition to the standard service options Quantum offers a Rapid Exchange Service option for the SuperLoader 3. This provides for a special type of service that facilitates problem resolution in a way that is special to this type of device.
Hardware & Software Services
Quantum Standard Hardware and Software Service Offerings
Support Plans For Quantum Q-Cloud Offerings
Quantum supports customer efforts to backup, replicate and archive data in cloud locations. For each Q-Cloud offering Quantum provides support to ensure successful customer cloud operations.
SERVICE & SUPPORT PLAN OPTIONS
Some customers may have special support needs that are addressed through support plan options. These needs may involve better than Gold response, service at unattended sites and service at sites that require response from US Citizens
Severity Level Descriptions
Severity definitions and examples
Stand Alone Tape Drive
Service plans and warranties tailored for our stand-alone tape drives