Gold Support Plan

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:

• 24/7 on-site support
• Four-hour target response time for on-site support
• 24/7 multilingual telephone support
• Priority call handling
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
  

 

Bronze Support Plan

The economical choice for small to midsize storage environments or noncritical operations, the Bronze Support plan includes:

• On-site support Monday through Friday
• Next-business-day response for on-site support
• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring

 

Rapid Exchange Support Plan

Ideal for organizations that aren’t backing up critical data or in instances when your data can be readily restored from your devices, the Rapid Exchange Support plan includes:

• Remote problem diagnosis and support
• Rapid exchange of a Quantum product or part, typically ships within two business days
• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring

 

Contact your Quantum sales representative to sign up for a Quantum service plan (866) 809-5230 (US/CAN).