Our Service plans are designed to keep your data safe, protecting it even before issues arise
With growing volumes of information, increased security restrictions, and the huge impact that inaccessible or lost data can have on your resources, it’s important to have a comprehensive solution in place to manage it all.
Quantum offers plans designed to fit your unique needs in more than 180 countries, 24/7 online and multilingual phone support, and proactive monitoring through StorageCare® Guardian. You’ll also get access to online self-service, which allows you to log and track your service calls in real time.
SERVICE & SUPPORT PLAN OPTIONS
Some customers may have special support needs that are addressed through support plan options. These needs may involve better than Gold response, service at unattended sites and service at sites that require response from US Citizens
Support Plans For Quantum Q-Cloud Offerings
Quantum supports customer efforts to backup, replicate and archive data in cloud locations. For each Q-Cloud offering Quantum provides support to ensure successful customer cloud operations
Quantum Escalation Process and Severity Level Descriptions
Escalation policy and definitions
Service plans tailored for our SuperLoader 3 Autoloader product
Stand Alone Tape Drive
Service plans and warranties tailored for our stand-alone tape drives