StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.

StorageCare™ Guardian is an agent-based application that enables Quantum to securely communicate, in real time, with Quantum products installed at customer sites. StorageCare Guardian is used by Quantum support personnel to reach out to a device once a service request has been generated, by the device itself or by the customer. Installation of the StorageCare Guardian Agent on an available server at the customer site creates a secure path from that server and the Quantum products it manages, to Quantum’s StorageCare Guardian support servers within Quantum’s firewall. A single agent can serve as the gateway for support of equipment at multiple sites of a single customer. Changes to customer security or network infrastructure may involve the opening of network ports for SSH, HTTP and HTTPS access

Key Benefits to remote diagnostics capability provided by StorageCare Guardian

  • Increased System Availability: StorageCare Guardian is used to analyze the status and configuration of supported products in your environment in real time. This means Quantum can respond immediately to problems if they occur
  • Faster Problem Resolution: With StorageCare Guardian, Quantum can instantly pull up the status of products installed at customer sites, as well as gain access to a host of diagnostic information that will lead to an accurate diagnosis of the problem and a plan to resolve the issue
    • Instead of waiting for a technician to go to the site, or asking the customer to collect information for us or act as our eyes and hands, the information we need is at our fingertips, allowing us to begin our troubleshooting immediately
  • Higher level of service at no extra cost: StorageCare Guardian enhances customer experience with Quantum products and services and is included at no extra cost with enterprise, midrange and autoloader products that are under warranty or support contract

Supported Products

DXi-Series: DXi8500, DXi7500, DXi6900, DXi6800, DXi6700, DXi6500, DXi4700, DXi4600, DXi4500
PX-Series: PX720
L-Series: SuperLoader 3
Scalar: Scalar i6000, Scalar i2000, Scalar i500, Scalar 10k, Scalar 1000, Scalar 50, Scalar i40 and Scalar i80
AEL: AEL6000, AEL500


StorageCare Guardian Technology White Paper StorageCare Guardian Software Release Notes

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I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now."

Jamie Peeples
Vice President of Engineering, RLTV