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When technical challenges arise, we take immediate ownership of the issue and, when needed, work with your other vendors to find the right solution quickly. We strive to ensure worry-free data protection for a range of server platforms, operating systems, disk providers, and backup software. Here's how we do it.
Quantum belongs to several leading industry organizations whose members are committed to providing the best, most responsive support in a multi-vendor environment. Quantum is a member of the Technical Support Alliance Network (TSANet) and the Solutions Support Forum of the Storage Networking Industry Association (SNIA). Both organizations encourage vendors to work cooperatively in order to eliminate finger pointing and improve the speed of problem resolution.
Quantum maintains cooperative service agreements (CSAs) with a growing list of complementary storage vendors, including EMC, Hitachi Data Systems (HDS), NetApp, and Symantec. These agreements formally join the technical support teams of our companies so that we can provide a united response when customers are experiencing technical issues. CSAs give the Quantum service team direct access to our partners' second level support, allowing us to draw on these resources while serving as the focal point for solving customer issues.
Quantum's Global Services team has expertise in a wide range of server platforms, operating systems, SAN infrastructure, and data management and backup software. Our knowledge base includes software and hardware from nearly all relevant vendors.
I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now."
Find resolution to common problems or quickly locate your product serial number using the articles published here.
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.