North America

1-800-284-5101
or +1-720-249-5700

EMEA

+800-7826-8888
or +49 6131 324 185

Asian Pacific

+800-7826-8887
or +603-7953-3010


For our complete list of Global support contact information, visit Quantum's support contact index

StorageCare Support:
A Unique Approach

Quantum StorageCare Support Services, with industry-leading customer satisfaction ratings, is a combination of technology, agility, and a team of amazing people who embody the StorageCare Commitment. Customers come for technology, but stay because of our commitment to customer success.

To learn more about our StorageCare Global Support Plans, download our datasheets:

Scale-out Storage Plans Data Protection Plans

Support Plans

All support plans under StorageCare Global Services are designed in tiers to match the way you work—from cost-effective options for traditional business hours to “always-on” service for critical IT environments that run day and night, 365 days a year.

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Advanced Services

Quantum’s StorageCare Global Services offer a number of additional options that allow you to customize your support and integration plan to achieve just the right amount of coverage. From our highly experienced Professional Services team to a focused support contact who understands your unique business needs, we are here to help.

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Training

Quantum’s StorageCare Learning Team offers a full range of online, virtual, and hands-on courses designed to meet your specific learning objectives. With Quantum as your knowledge partner, you can quickly build familiarity with your solutions, develop your skills, and maximize your return on investment.

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  • On a one-to-ten scale the service is an 11.5. Responsiveness has been beyond outstanding; field techs would not only answer the phone but proactively call me to make sure everything was okay. It’s been by far the best support of any vendor in my data center; hands down, Quantum wins.

    Ross Chapman | Executive Director of Technology, SGI-USA

  • Technology aside, the main benefit to Serco of partnering with Quantum is the quality of the support. The entire team—sales, support, service—are highly professional and proactive. That lasts long after the price is forgotten.

    Mark Owen | Senior Infrastructure Consultant, Serco

  • I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.

    Jamie Peebles | Vice President of Engineering, RLTV

  • The people in the field bent over backwards to help us. They seemed to really care about our problems, they went to bat for us and they made sure it worked the way it was supposed to. I’m quite happy with the system—it’s made my life easier, and it’s been rock solid for the past year. If I had to buy another one tomorrow, I wouldn’t hesitate.

    Manny Poulos | LAN Support Technician, BWD Group LLC

  • I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.

    Jamie Peebles | Vice President of Engineering, RLTV

  • This potentially complicated transition was made possible by the enthusiasm, cooperation, and willingness of the Quantum StorNext® engineers to make our project a reality...We looked for a long-term partnership with Quantum, not just a product supplier.

    Reinhard Görtner | Vice President IT & Services, RTL II

  • Quantum always treats us well, and we have a great relationship with the company...Our systems get pulled into some pretty rugged environments when crews are shooting on remote location, and it’s great to have the rock-solid reliability of Quantum.

    Ben Perry | Operations Manager, Codex

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