How do I get into the application?

You should be able to launch the application from http://www.quantum.com/ServiceandSupport/StorageCareLearning/Index.aspx or any of the usual links on Quantum’s web pages. It is quite likely that any browser bookmarks you set will need to be updated. For those inside the Quantum domain, the single sign on routine will work the same as it has.

What is my Username and password?

Please use the same Username as you had in the prior system. Because our vendor’s system has passwords encrypted, prior passwords will need to be changed. The initial password will be QuantumLearning (passwords are case sensitive). Once in, you can click Profile in the upper right of the screen, then on the button to Change Password. Use QuantumLearning in the Old password box, and your choice of password in the boxes for New password and Verify password, and click OK.

What is the same?

  • Your existing account and its relationships to Quantum’s managers or learning approvers have been re-created.
  • The courses from our prior version, including the course codes, were copied in.
  • The learning records from the previous version have been brought over. Your prior courses should show in the new version, reflecting the correct status of passed, completed, in process, or registered.

What has changed?

The individual book marks for your position in a learning activity that was not complete did NOT transfer, so you may have to click through material again.

How can I report problems or get additional information?

For future updates, please check here again. We will be updating this document when we have new information, If the information is not here, email LearningAdmin@Quantum.com with

  • A clear description of where you were (or include a screen shot)
  • What you were trying to do
  • A brief description of what happened
  • A phone number we can call if we have questions about your experience

What operating systems/browsers are supported?

Browsers Operating Systems Supported Modes / Features
Internet Explorer 6.0 Microsoft Windows XP (SP2/SP3) TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS
Internet Explorer 7.0 Microsoft Windows XP (SP2/SP3) Microsoft Vista SP2 TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS
Internet Explorer 8.0 Microsoft Windows 7 Microsoft Vista SP2 Microsoft Windows XP (SP2/SP3) TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS
Internet Explorer 9.0 Microsoft Windows 7 Microsoft Vista SP2 TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS
Firefox 3.6.10 Microsoft Windows XP (SP2/SP3) Microsoft Windows 7 Microsoft Vista SP2 Mac OS X (10.4.11) TotalLMS 8.2 (Learner/Manager)
Firefox 4.0 Microsoft Windows XP (SP2/SP3) Microsoft Windows 7 Microsoft Vista SP2 Mac OS X (10.4.11) TotalLMS 8.2 (Learner/Manager)
Safari 4.0 Mac OS X (10.4.11) Mac OS (10.5.8) Leopard TotalLMS 8.2 (Learner/Manager)

I've taken and passed the exam for an online course, but don't see the course on my transcript. What do I do?

You probably missed viewing part of the course. On the Training Schedule, see if the course still shows “In progress” in the Status column. If it does, click on the Start button to open the course again.

Select the Progress icon . On the new Progress screen, click the word Progress. Check the Completion column for incomplete lessons. If not complete, click on a module and finish viewing the incomplete lessons. Once you view the lessons in each module, the course will show as completed on the Training Schedule and the Training Transcript. If it is not, contact LearningAdmin@quantum.com for assistance.

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