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You should be able to launch the application from http://www.quantum.com/ServiceandSupport/StorageCareLearning/Index.aspx or any of the usual links on Quantum’s web pages. It is quite likely that any browser bookmarks you set will need to be updated. For those inside the Quantum domain, the single sign on routine will work the same as it has.
Please use the same Username as you had in the prior system. Because our vendor’s system has passwords encrypted, prior passwords will need to be changed. The initial password will be QuantumLearning (passwords are case sensitive). Once in, you can click Profile in the upper right of the screen, then on the button to Change Password. Use QuantumLearning in the Old password box, and your choice of password in the boxes for New password and Verify password, and click OK.
The individual book marks for your position in a learning activity that was not complete did NOT transfer, so you may have to click through material again.
For future updates, please check here again. We will be updating this document when we have new information, If the information is not here, email LearningAdmin@Quantum.com with
|Browsers||Operating Systems Supported||Modes / Features|
|Internet Explorer 6.0||Microsoft Windows XP (SP2/SP3)||TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS|
|Internet Explorer 7.0||Microsoft Windows XP (SP2/SP3) Microsoft Vista SP2||TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS|
|Internet Explorer 8.0||Microsoft Windows 7 Microsoft Vista SP2 Microsoft Windows XP (SP2/SP3)||TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS|
|Internet Explorer 9.0||Microsoft Windows 7 Microsoft Vista SP2||TotalLMS 8.2 (Learner/Manager/Administrator) TotalLCMS|
|Firefox 3.6.10||Microsoft Windows XP (SP2/SP3) Microsoft Windows 7 Microsoft Vista SP2 Mac OS X (10.4.11)||TotalLMS 8.2 (Learner/Manager)|
|Firefox 4.0||Microsoft Windows XP (SP2/SP3) Microsoft Windows 7 Microsoft Vista SP2 Mac OS X (10.4.11)||TotalLMS 8.2 (Learner/Manager)|
|Safari 4.0||Mac OS X (10.4.11) Mac OS (10.5.8) Leopard||TotalLMS 8.2 (Learner/Manager)|
You probably missed viewing part of the course. On the Training Schedule, see if the course still shows “In progress” in the Status column. If it does, click on the Start button to open the course again.
Select the Progress icon . On the new Progress screen, click the word Progress. Check the Completion column for incomplete lessons. If not complete, click on a module and finish viewing the incomplete lessons. Once you view the lessons in each module, the course will show as completed on the Training Schedule and the Training Transcript. If it is not, contact LearningAdmin@quantum.com for assistance.
Find resolution to common problems or quickly locate your product serial number using the articles published here.
You can search our knowledge base for quick resolution to common problems. Should you still need to open a service request, Quantum's StorageCARE Customer Center allows you to open and manage your service requests when you see fit.
StorageCare Guardian is agent software linking Quantum products back to Quantum support enabling remote service and administration.