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DLTtape Drive Support in Asia Pacific
 
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An answer for your technical question may be just a click away! Try it out today by clicking on the link below:

Australia, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand 
  Tel (toll free): +800 7826 8887
  Tel (local): +603 7953 3010

Please note that calling the Toll Free number above may be restricted for callers calling from a cell phone or pay phone. Also, certain countries may have their own regional telecommunications restrictions and may require you to dial an international access code before the toll free number listed above. Please check with your telecommunications provider if you are unable to use the Toll Free number listed above.

Instructions for Media RA request

China (North) 
Tel (toll free): 10 800 712 1495
  Tel (local): +603 7953 3010
Instructions for Media RA request

China (South) 
Tel (toll free): 10 800 120 1495
  Tel (local): +603 7953 3010
Instructions for Media RA request

India
Tel (toll free): 000 8000016014
  Tel (local): +603 7953 3010
Instructions for Media RA request

All Other Countries in Asia Pacific Region  
Tel 7x24:

+603 7953 3010

Instructions for Media RA request

Out of Warranty Tape Drives
Applies to: DLT 2000 and DLT 2000xt
All return authorization procedures will be provided by:

Connexion Point (Pty) Ltd
Unit 18, 29 Leighton Place
Hornsby, Sydney, NSW 2077
Australia
Tel: +61-2-9477-4011

Web Site: www.cxp.com.au


Applies to: DLT 4000
Since March 2, 2009 Quantum has begun utilizing a third-party repair provider for all DLT 4000 products. All return authorization procedures will be provided by:
Sprague Magnetics, Inc
12806 Bradley Ave.
Sylmar, CA 91342
USA

(PH) 818-364-1800
(Fax) 818-364-1810

Contact for RMAs: - April Moffitt – aprilm@sprague-magnetics.com
 

Applies to: DLT1
Effective November 2, 2009 Quantum has stopped direct repair and service on DLT1 Products and has selected NCE as the authorized service provider for DLT1 products.  Customers may now contact NCE directly for ongoing support on their repair and service requirements.  Inquiries to NCE may be directed to:
Americas and APAC 

NCE
1973 Friendship Dr #B
El Cajon, CA 92020

(PH) 619-212-3015

rma_requests@ncegroup.com
 

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