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DLTtape Drive and Media Support in the Americas
 
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United States, Canada & Mexico - Telephone Support 
Tel (toll free): 800-284-5101
If you need media troubleshooting assistance or have media returns in excess of 20 units, please select option 6 when you call the telephone support line.

United States only -
Return Authorization (RA) for Media

Submit an online Media RA Request

Please refer to these pages for further information:

Canada only -
Return Authorization (RA) for Tape Drives and Media
Tel (toll free): 800-636-6349
Tel (local): 905-660-4936

Out of Warranty Tape Drives
Applies to: DLT 2000, DLT 2000xt
Since October 1, 2002 (five years from last customer shipment) Quantum has begun utilizing a third-party repair provider for all DLT 2000 and DLT 2000xt products. All return authorization procedures will be provided by:
MSRC Co.
112 Crawley Falls Road
Brentwood, New Hampshire 03833
Phone # 603-642-6899 Ext. 234

Contact Name: Fred Ellis

Applies to: DLT 4000
Since March 2, 2009 Quantum has begun utilizing a third-party repair provider for all DLT 4000 products. All return authorization procedures will be provided by:
Sprague Magnetics, Inc
12806 Bradley Ave.
Sylmar, CA 91342
USA

(PH) 818-364-1800
(Fax) 818-364-1810

Contact for RMAs: - April Moffitt – aprilm@sprague-magnetics.com

Applies to: DLT1
Effective November 2, 2009 Quantum has stopped direct repair and service on DLT1 Products and has selected NCE as the authorized service provider for DLT1 products.  Customers may now contact NCE directly for ongoing support on their repair and service requirements.  Inquiries to NCE may be directed to:
Americas and APAC 

NCE
1973 Friendship Dr #B
El Cajon, CA 92020

(PH) 619-212-3015

rma_requests@ncegroup.com
 

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