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BakBone Support
 


Several Quantum products have shipped with promotional copies of BakBone NetVault. Although this promotion has ended, installation support from Quantum will continue to be available for a limited time and for the specific issues listed below.

Quantum customers who received a promotional copy of BakBone NetVault will be able to register their product and receive support from Quantum through October 5th, 2005

License Key Registration

To obtain a license key, first install the NetVault product. The installation process provides important information required for product registration. Following successful installation, log-on to http://www.certance.com/registration and complete the registration process. A license key will be sent directly from BakBone. Quantum will then be able to provide support for basic installation through October 5th, 2005 as follows:

Basic Installation

Basic installation should be directed to Quantum Support.
 
Toll Free Phone:
800-284-5101
 
Direct Phone:
949-725-2100

Basic installation is defined as:

 

Assistance with one installation of BakBone NetVault Version 7

  • Installation must occur during Quantum contract period and hours only ( 8:00am-5:00pm local time)
  • Installation is determined to be complete following a successful 100 Mb back-up using factory default settings

Support for additional features and NetVault options

BakBone inside sales

 
Toll Free Phone:
877-939-2663
 
Direct Phone:
858-450-9009
 
Email:
sales@bakbone.com

After October 5th, 2005 , customer support may be obtained by contacting BakBone directly. BakBone may be reached at:

- BakBone inside sales

 
Toll Free Phone:
877-939-2663
 
Direct Phone:
858-450-9009
 
Email:
sales@bakbone.com
- Registration for license key:
 

BakBone inside sales

 
Toll Free Phone:
877-939-2663
 
Direct Phone:
858-450-9009
 
Email:
sales@bakbone.com

Existing customers who want extended support and do not have a current maintenance agreement with BakBone directly are asked to contact BakBone inside sales in order to purchase a valid maintenance agreement.

Thank you,

Quantum Global Services

 

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