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AutoLoader and Tape Library Support in the Americas
 
Online Support 
An answer for your technical question may be just a click away!  We offer two convenient methods to get the support you need, anytime:
Search Our Knowledge Base
An interactive database of the most frequently asked questions that's updated daily.
Online Service Request
A Web-based, self-service application that allows registered users to create and track service requests.

Live Support 
To contact our world-class support representatives, please refer to the information below:
Tel (toll free): 800-284-5101
Tel (local): 949-725-2100

Hours of operation (subject to change without notice):
7 days a week, 24 hours a day with valid contract 7x24x4 or 7x24x2 coverage. All other contracts can contact Quantum during normal business days from 5 am to 5 pm US Pacific Time.

View our Service Level Objective


Out of Warranty Libraries 
Applies to:  ACL 4/52, 520 and 7100 
Quantum has begun utilizing a third-party repair provider for these products. All return authorization procedures will be provided by:
  Sprague Magnetics, Inc
12806 Bradley Ave.
Sylmar, CA 91342
USA

(PH) 818-364-1800
(Fax) 818-364-1810

Contact for RMAs - April Moffitt
aprilm@sprague-magnetics.com

 

Out of Warranty Autoloaders
Applies to:  Q4500 (DLT4500) and Q4700 (DLT4700) loaders
Quantum has begun utilizing a third-party repair provider for these products. All return authorization procedures will be provided by:
  RESET
49 Stratheam Place
Simi Valley, California 93065
Phone # 805-584-4900

Contact Name: Joe Perez, Director of Business Development

www.reset-inc.com
 
 

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