Quantum: Back up, Recovery, Archive  

   Home > Service and Support

Request more informationPrint this pageE-mail this pageBookmark this page
Worldwide Service and Support
 

For complete support Contact information please use the Product Selector located on this page.


Open a Service Request Online

For your convenience, you can open a service request online using a web form. Your request will be sent to our Technical Assistance Center where we will handle your request as quickly as possible. Opening an online service request also provides access to the KnowledgeBase.

Open an Online Service Request


Call us toll-free:

North America and Mexico 1-800-827-3822
Europe, Middle East, and Africa 00800-9999-3822
See List of Supported Countries
Asia Pacific Toll Free Number by Country
Rest of the World Toll Free Number by Country

Contact us by phone or fax:

North America Phone: 1-800-827-3822
France Phone: 33-1-41-43-49-10
Fax: 33-1-41-43-49-01
U.K. Office Phone: 0049-6131-3241-1164
Germany Office Phone: 49-6131-324-185
Training courses in North America Phone: 1-303-792-9700
Fax: 1-303-792-2465
Training courses in Europe Phone: 49-89-94303-150
Fax: 49-89-94303-555

Before Calling Support:


To help us resolve your problem quickly, please be prepared to answer these questions when you call:
  • What is the serial number of the unit?
  • What operating system is the unit running on?
  • What backup software are you using?
  • Is this a new installation?
  • What brand of media are you using?
  • Can the problem be duplicated?
  • What error messages are displayed?
  • What is the name and address of the company where the unit is located?
  • What is name, e-mail and phone number of the appropriate contact person?
  • If you can, please call while at the computer and with the system powered on.

Please note that if you call Support after normal business hours, 8AM to 5PM, Monday – Friday local time, all communication will be in English. Translation services are available if requested.

Toll-Free Countries in Europe 

In Europe you can reach us toll-free by dialing 00800-9999-3822 from the following countries. 
Austria Luxembourg
Belgium Netherlands
Denmark Norway
Finland Spain
France Sweden
Germany Switzerland
Greece United Kingdom
Italy
Ireland

Toll-Free Countries in Asia Pacific Region

You can reach us toll-free by dialing +800 7826 8887 from the following countries. If you are unable to find your number below, please dial +603 7953 3010 for support.

Please note that calling the Toll Free number above may be restricted for callers calling from a cell phone or pay phone. Also, certain countries may have their own regional telecommunications restrictions and may require you to dial an international access code before the toll free number listed above. Please check with your telecommunications provider if you are unable to use the Toll Free number listed above.

Australia New Zealand
Japan Philippines
Korea Singapore
Hong Kong Taiwan
Macau Thailand
Malaysia
Other Toll-free Countries  Toll-Free Number 
China (North) 10 800 712 1495
China (South) 10 800 120 1495
India 000 8000016014

Toll-Free Numbers for the Rest of the World 

Select your country’s toll-free number below.
If you are unable to find your number below, please dial
001-720-249-5699 for support.
 
American Samoa 633-2624, at prompt dial 720 249 5699 4357, at prompt dial *1
Anguilla 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Antigua 800-555-1022, at prompt dial 720 249 5699 4357, at prompt dial *1
Argentina (telecom) 0800-666-0701
Argentina (telefonica) 0800-222-62490, at prompt dial 720 249 5699 4357, at prompt dial *1
Armenia 0-800-122, at prompt dial 720 249 5699 4357, at prompt dial *1
Aruba 800-888-8, at prompt dial 720 249 5699 4357, at prompt dial *1
Austria 0800-291553
Bahamas 1-8664544782
Bangladesh 1570013, at prompt dial 720 249 5699 4357, at prompt dial *1
Barbados 1-8664544782
Bahrain 800-0002, at prompt dial 720 249 5699 4357, at prompt dial *1
Belarus (Brest, Bitebsk, Grodno, Minsk) 8-800-103, at prompt dial 720 249 5699 4357, at prompt dial *1
Belarus (Gomel and Mogilev) 8-10-800-103, at prompt dial 720 249 5699 4357, at prompt dial *1
Belgium 0800-72343
Belize (Hotels) 815, at prompt dial 720 249 5699 4357, at prompt dial *1
Belize (Pay-phones) 557, at prompt dial 720 249 5699 4357, at prompt dial *1
Bermuda 1-800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Bolivia 800-10-2222, at prompt dial 720 249 5699 4357, at prompt dial *1
British Virgin Islands 1-800-877-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Bulgaria 00800-00001, at prompt dial 720 249 5699 4357, at prompt dial *1
Cape Verde 08002624, at prompt dial 720 249 5699 4357, at prompt dial *1
Cayman Islands 1-866-4544782
Chile 1230 020-4319
Colombia 01800-9-156146
Cook Islands 09121, at prompt dial 720 249 5699 4357, at prompt dial *1
Costa Rica 0800-0121494
Croatia 0800 22 01 12, at prompt dial 720 249 5699 4357, at prompt dial *1
Cyprus 800-90000, at prompt dial 720 249 5699 4357, at prompt dial *1
Czech Republic 800-001-112, at prompt dial 720 249 5699 4357, at prompt dial *1
Denmark 00800-9999-3822
Dominica 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Dominican Republic 1-8887512375
Ecuador (Andinatel) 999-170, at prompt dial 720 249 5699 4357, at prompt dial *1
Ecuador (Pacifictel) 1-800-999-170, at prompt dial 720 249 5699 4357, at prompt dial *1
Egypt
(Outside of Cairo)
02-7955770, at prompt dial 720 249 5699 4357, at prompt dial *1
Egypt (Within Cairo) 7955770, at prompt dial 720 249 5699 4357, at prompt dial *1
El Salvador (CTE) 800-1767, at prompt dial 720 249 5699 4357, at prompt dial *1
El Salvador (Telefonica
de El Salvador)
800-1567, at prompt dial 720 249 5699 4357, at prompt dial *1
Estonia 0800-112, at prompt dial 720 249 5699 4357, at prompt dial *1
Fiji Islands 004-890-1002, at prompt dial 720 249 5699 4357, at prompt dial *1
Finland 0-800-1-14399
France 00800-9999-3822
French Antilles
(Martinique/ Guadeloupe)
0-800-99-013, at prompt dial 720 249 5699 4357, at prompt dial *1
French Guiana 0-800-99-0019, at prompt dial 720 249 5699 4357, at prompt dial *1
Gambia 00-1-9, at prompt dial 720 249 5699 4357, at prompt dial *1
Georgia 8-024995, at prompt dial 720 249 5699 4357, at prompt dial *1
Germany 00800-9999-3822
Ghana 019019, at prompt dial 720 249 5699 4357, at prompt dial *1
Greece 00800-12-7051
Grenada 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Guam 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Guatemala 99-99-189, at prompt dial 720 249 5699 4357, at prompt dial *1
Guadeloupe 0800-99-0087, at prompt enter 05, then 866-261-2342
Guyana 1-8664544782
Haiti 193, at prompt dial 720 249 5699 4357, at prompt dial *1
Honduras 8000-122, at prompt dial 720 249 5699 4357, at prompt dial *1
Hungary 06-800-16079
Iceland 800-8585
Iran 09-000-1206-11, at prompt dial 720 249 5699 4357, at prompt dial *1
Ireland 1-800-657033
Israel (Bezeq) 1-80-9214972
Italy
(includes Vatican City)
800-819009
Jamaica 1-800-4544782
Jordan 18-800-001, at prompt dial 720 249 5699 4357, at prompt dial *1
Kazakhstan 8-800-131-4321, at prompt dial 720 249 5699 4357, at prompt dial *1
Kenya 0800-220-111, at prompt dial 720 249 5699 4357, at prompt dial *1
Latvia 800-8888, at prompt dial 720 249 5699 4357, at prompt dial *1
Lebanon 01-427-627, at prompt dial 720 249 5699 4357, at prompt dial *1
Liechtenstein 809 8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Lithuania 8800-900-26, at prompt dial 720 249 5699 4357, at prompt dial *1
Luxembourg 00800-9999-3822
Macao 0800-131, at prompt dial 720 249 5699 4357, at prompt dial *1
Macedonia 00-800-4266, at prompt dial 720 249 5699 4357, at prompt dial *1
Malta 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Marshall Islands 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Martinique 0800-99-0087, at prompt enter 05, then 866-261-2342
Mexico 001-8664544782
Micronesia 555, at prompt enter 05, then 866-261-2342
Montserrat 800-888-800000, at prompt dial 720 249 5699 4357, at prompt dial *1
Monaco 800-90-019, at prompt dial 720 249 5699 4357, at prompt dial *1
Morocco 00-211-0012, at prompt dial 720 249 5699 4357, at prompt dial *1
Nicaragua 1-800-0167, at prompt dial 720 249 5699 4357, at prompt dial *1
Netherlands 0800-0221278
Norway
(includes Svalbard)
800-15146
Palau 02-222, at prompt enter 05, then 866-261-2342
Panama 001-800-5071929
Paraguay 00-812-800, at prompt dial 720 249 5699 4357, at prompt dial *1
Peru 0800-52629
Portugal 8008-15509
Puerto Rico 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Reunion Islands 0-800-99-0087, at prompt enter 05, then 866-261-2342
Romania 021-800-1800, at prompt dial 720 249 5699 4357, at prompt dial *1
Russia 8-10-8002-8233011
Russia (ASVT) 747-3324, at prompt enter 05, then 866-261-2342
Rwanda 299, at prompt dial 720 249 5699 4357, at prompt dial *1
Saipan 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
St. Kitts and Nevis 1-8664544782
St. Lucia 1-8664544782
St. Pierre et Miquelon 0800-99-0087, at prompt enter 05, then 866-261-2342
St. Vincent and The Grenadines 1-8664544782
San Marino 800-90-5825, at prompt dial 720 249 5699 4357, at prompt dial *1
Saudi Arabia 1-800-11, at prompt dial 720 249 5699 4357, at prompt dial *1
Senegal 810-3085, at prompt dial 720 249 5699 4357, at prompt dial *1
Sierra Leone 1101, at prompt enter 05, then 866-261-2342
Slovakia 0800-087-187, at prompt enter 05, then 866-2612342
Solomon Islands 0812, at prompt dial 720 249 5699 4357, at prompt dial *1
South Africa 080-09-92341
Spain 900-971631
Sudan 800-002, at prompt dial 720 249 5699 4357, at prompt dial *1
Sweden 020-79-8402
Switzerland 00800-9999-3822
Syria 0800, at prompt dial 720 249 5699 4357, at prompt dial *1
Tonga Island 0-800-191, at prompt dial 720 249 5699 4357, at prompt dial *1
Trinidad and Tobago 1-8664544782
Turks and Caicos 800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Turkey 00-8001-1177, at prompt dial 720 249 5699 4357, at prompt dial *1
Ukraine 8-10-013, at prompt dial 720 249 5699 4357, at prompt dial *1
United Arab Emirates 0-800-111, at prompt dial 720 249 5699 4357, at prompt dial *1
United Kingdom 08-082347217
Uruguay 000-413-598-3216
Uruguay 000-412, at prompt dial 720 249 5699 4357, at prompt dial *1
Uzbekistan 8641-998-0001, at prompt dial 720 249 5699 4357, at prompt dial *1
Vatican City 800-90-5825, at prompt dial 720 249 5699 4357, at prompt dial *1
Venezuela 0-800-100-1131, at prompt dial 720 249 5699 4357, at prompt dial *1
Yemen 00-800-103, at prompt enter 05, then 866-261-2342
Zimbabwe 00891, at prompt dial 720 249 5699 4357, at prompt dial *1
 

Enter your search term below
       
Results open in a new window
 
Online Support
Speak with a Support Agent
Training and Education