Quantum - Support

Support Contact

Please select the telephone number for your region.

North America

  • Toll Free: 1-800-284-5101
  • Toll: +1-720-249-5700

Europe, Middle East and Africa

  • Toll Free: +800-7826-8888
  • Toll: +49-6131-3241-1164

United Arab Emirates

  • +8000-35703265

Asia Pacific

  • Toll Free: +800-7826-8887
  • Toll: +603-7953-3010

India

  • Toll Free: 000-800-001-6014
  • Toll: +603-7953-3010

Mexico

  • Toll Free: 001-877-785-2465
  • Toll: +1-720-249-5700

South and Central America

  • Toll Free: +800-33441000
  • Toll: +1-720-249-5700

Other methods of support:

Before Calling Support:

To help us resolve your problem quickly, please be prepared to answer these questions when you call:

  • What is the serial number of the unit?
  • What operating system is the unit running on?
  • What backup software are you using?
  • Is this a new installation?
  • What brand of media are you using?
  • Can the problem be duplicated?
  • What error messages are displayed?
  • What is the name and address of the company where the unit is located?
  • What is name, e-mail and phone number of the appropriate contact person?
  • If you can, please call while at the computer and with the system powered on.

Please note that if you call Support after normal business hours, 8AM to 5PM, Monday Friday local time, all communication will be in English. Translation services are available if requested.

Please note that calling any Toll Free number listed above may be restricted for callers calling from a cell phone or pay phone. Also, certain countries may have their own regional telecommunications restrictions and may require you to dial an international access code before the toll free number. Please check with your telecommunications provider if you are unable to use any Toll Free number listed above.

If you have a problem using the phone number(s) listed above you may call Quantum’s main service location in the United States as a toll call at +1.720.249.5700.