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Return Instructions for Certance and LTO Drives in America |
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Please follow the instructions described below to properly return a Certance and LTO drive in the United States and Americas regions. All returns require a Return Authorization (RA) number marked clearly on the outside of the box.
Remove and keep in your possession the magazine, all AC power cords, power adapters, external (USB, SCSI, etc.) data cables, mounting hardware or stands, SCSI terminators, SCSI host adapters, controller cards, DDS autoloader magazines, data or cleaning cartridges, driver diskettes, resource CD's, software or manuals. These items cannot be returned.
Ensuring customer confidentiality is a priority to Quantum. Whenever a tape cartridge is returned to an authorized Quantum repair site you are insured that the data on the tape cartridge will be immediately erased using Quantum’s processes and equipment. A second step is taken to physically destroy the cartridge within 24 hours of receipt. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data.
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If the product is in a Quantum Tabletop enclosure...
Verify there is a label with the Quantum logo affixed to the bottom of the drive enclosure. If a Quantum label exists, please return the product IN the enclosure.
If the drive is in a Quantum Rackmount unit....
The Rackmount unit with drive needs to be returned for replacement
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If the product is NOT in a Quantum enclosure...
Remove the product from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the enclosure with the drive.
If a tape is stuck in the drive, Quantum RMA group will automatically send out a replacement tape. The tape stuck in the drive will be removed by an authorized Quantum repair site and the data on the tape cartridge will be immediately erased using Quantum’s processes and equipment. A second step is taken to physically destroy the cartridge within 24 hours of receipt. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data..
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Note: If the product received is missing components such as a bezel or an enclosure (if the drive was originally sold within a Quantum enclosure), the drive will be returned without repair processing. |
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If the product is in a Quantum enclosure...
Secure the product in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.
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If the product is NOT in a Quantum enclosure...
Secure and ship in an ESD (anti-static) bag. If such a bag is not available, wrap the drive in at least two layers of aluminum foil. Then, secure the drive in several layers of bubble wrap AND packing foam at least 4 inches thick. If available, and in good condition, it's okay to reuse the packaging material that the advance-shipped replacement drive arrived in.
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Caution: Do not use peanut or popcorn packaging material. Granulated packing material may cause damage and allow shifting inside the package. Your warranty will be voided if not packed according to these instructions. |
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You must pay shipping charges for all shipments to Quantum; collect shipments will not be accepted. Quantum is not responsible for loss or damage during shipment and recommends that your shipment be made using a carrier that can provide a proof-of-delivery and freight insurance. You are responsible for applicable duties and customs charges for all international shipments.
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For part numbers beginning with:
TC9, TD5, TD9, TE45, TE3
ship your drive to:
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Quantum Corporation
c/o Streamline Technical Services
RMA #_________________
2711 Oakmont Dr.
Round Rock, TX 78664
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For part numbers beginning with:
TC6, TD7, TE41, TE42, TE43
ship your drive to:
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Quantum Corporation
c/o Sprague Magnetics, Inc.
RMA #_________________
12806 Bradley Ave.
Sylmar, CA 91342
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For part numbers beginning with:
TC3, TC4, TC5, TD3, TD6, TD8, TE6, and All DAT tape products ship your drive to:
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Quantum Corporation
c/o Jabil Global Services
RMA #_________________
5700 S. International Parkway
McAllen, TX 78503
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For part numbers beginning with:
TE5, TE7, TE8
ship your drive to:
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Quantum Corporation
c/o Product Support Group
RMA # _____________
10125 Federal Avenue
Building A
Colorado Springs, CO 80908
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Return the following:
- Quantum tabletop device enclosures
- USB power supply body for the part numbers beginning with: TC37, TC38 and TD33.
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- The box the replacement drive arrived in may be reused only if in good condition.
- Be sure to remove or black out the original bar code label.
- The packing foam may be reused only if in good condition.
- Secure the box with shipping tape.
- It is recommended that you use only trackable shipping methods.
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Notice: If you received a replacement drive before returning yours, Quantum likely placed a credit hold on a charge card. Please note that the defective drive must be received and accepted by Quantum within 14 calendar days from the date the Return Authorization (RA) was issued. If the drive is not received within that time or if the drive is returned to you for not meeting the receipt requirements outlined above, your charge card will be charged. |
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