Please follow the instructions described below to properly return your VS and DLT1 tape drive in the Asia Pacific regions. All returns require a Return Authorization (RA) number.
Ensuring customer confidentiality is a priority to Quantum. Whenever a tape cartridge is returned to an authorized Quantum repair site you are insured that the data on the tape cartridge will be immediately erased using Quantum’s processes and equipment. A second step is taken to physically destroy the cartridge within 24 hours of receipt. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data.
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For Australia and New Zealand Customers only.
Asia customers need to send the defective unit back to their reseller or to where the replacement unit shipped from.
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If the product is in a Quantum enclosure...
Verify there is a label with the Quantum logo affixed to the bottom of the drive enclosure. If a Quantum label exists, please return the product IN the enclosure.
Remove and keep in your possession all cables, terminators, mounting brackets, etc. If these items are returned they will be discarded and not returned.
If the drive is in a Quantum Rackmount unit....
Remove the drive from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the Rack with the drive.
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If the product is NOT in a Quantum enclosure...
Remove the product from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the enclosure with the drive.
Remove and keep in your possession all cables, terminators, mounting brackets, etc. If these items are returned they will be discarded and not returned. Do NOT return any products in (or with) a non-Quantum enclosure. All non-Quantum enclosures, plus any drives that may be in the enclosure, will be returned without repair processing. |
Note: If the product received is missing components such as a bezel or an enclosure (if the drive was originally sold within a Quantum enclosure), the drive will be returned without repair processing. |
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- The box the replacement drive arrived in may be reused only if in good condition.
- Be sure to remove or black out the original bar code label.
- The packing foam may be reused only if in good condition.
- Secure the box with shipping tape.
- Complete the FROM section on the included shipper form and affix the ship-to label to the box.
- Keep the back of the label as your receipt.
- For pick-up, call TNT on PH# 13 11 50 to schedule commercial pickup from your business location.
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Notice: If you received a replacement drive before returning yours, Quantum likely placed a credit hold on a charge card. Please note that the defective drive must be received and accepted by Quantum within 14 calendar days from the date the Return Authorization (RA) was issued. If the drive is not received within that time or if the drive is returned to you for not meeting the receipt requirements outlined above, your charge card will be charged. |
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