Please follow the instructions described below to properly return your DOA drive in Europe, Middle East and Africa regions. All returns require a Return Authorization (RA) number.
Ensuring customer confidentiality is a priority to Quantum. Whenever a tape cartridge is returned to an authorized Quantum repair site you are insured that the data on the tape cartridge will be immediately erased using Quantum’s processes and equipment. A second step is taken to physically destroy the cartridge within 24 hours of receipt. With these steps Quantum eliminates any possibility of any unauthorized party retrieving previously recorded data.
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If the Product is in a Quantum enclosure ...
Verify there is a label with the Quantum logo affixed to the bottom of the drive enclosure. If a Quantum label exists, please return the product IN the enclosure.
Remove and keep in your possession all cables, terminators, mounting brackets, etc. If these items are returned they will be discarded and not returned.
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If the Product is NOT in a Quantum enclosure ...
Remove the product from the enclosure. Ship the drive ONLY to Quantum for repair; do NOT ship the enclosure with the drive.
Do NOT return any products in (or with) a non-Quantum enclosure. All non-Quantum enclosures, plus any drives that may be in the enclosure, will be returned without repair processing.
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Note: If the product received is missing components such as a bezel or an enclosure (if the drive was originally sold within a Quantum enclosure), the drive will be returned without repair processing. |
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Use the same packaging materials from the received drive (foam, box, anti-static bag, etc....) to ship the DOA drive back to Quantum Corporation. |
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