Tape Libraries, Disk-Based Backup Solutions, and Tape Drives: Support and Service

StorageCare™ Services offer a comprehensive range of enhanced, on-site service and support options for Quantum tape library and disk-based backup system products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.

	SUPPORT OPTIONS INCLUDED WITH PURCHASE   PX720 PX502 PX506 PX510 DX30 DX100 DX3000 DX5000 DPM5500 Warranty 1-year 5x9xND 1-year 5x9xND 1-year 5x9xND 1-year 5x9xND 1-year 5x9xND 1-year 5x9xND Guardian One-Year On-site5 Guardian One-Year On-site5 Guardian One-Year On-site5 Phone Support Online Support Guardian1   ADDITIONAL SUPPORT OPTIONS AVAILABLE Extended Warranty2  5x9x42  7x24x42  Installation3  Integration4  SiteCare4

	SUPPORT OPTIONS INCLUDED WITH PURCHASE   SuperLoader 3 SuperLoader ValueLoader DAT AutoLoader M1500 M1800 M2500 Warranty 1-year Rapid Exchange 3-year Rapid Exchange 1-year Rapid Exchange 1-year Rapid Exchange 3-year Rapid Exchange 1-year 5x9xND + 2-year Rapid Exchange 1-year 5x9xND Phone Support Online Support Guardian1               ADDITIONAL SUPPORT OPTIONS AVAILABLE Extended Warranty2    5x9xND2      5x9x42          7x24x42      Installation3       Integration4        SiteCare4

1. StorageCare Guardian is a proactive monitoring and diagnostics solution that provides a higher level of service at no extra cost to the customer for products under warranty or service contract.
2. Upgraded on-site response levels are available in many regions around the world. In areas where a desired service is not available, product warranty becomes Rapid Exchange. Please contact Quantum for availability in your region.
3. Professional installation is highly recommended for DX3000, DX5000, DPM5500, PX502, and is required for PX506 and PX510. Standard installation services can be purchased through Quantum. Check for availability in your region.
4. Product Integration and SiteCare are not available on a worldwide basis. Please contact Quantum for availability in your region.
5. With StorageCare™ Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. DPM5500 software warranty is one-year 5x9 telephone support. Warranty support will be commercially reasonable effort if StorageCare™ Guardian is not installed.

Standalone Tape Drives: Support and Service 

Quantum provides world-class warranty and post-warranty return to factory repair for standalone tape drives.¹ Quantum provides the customer with Rapid Exchange of a replacement drive prior to the receipt of the defective drive by Quantum after having met particular terms mutually agreed to by both Quantum and the customer.

	SUPPORT OPTIONS INCLUDED WITH PURCHASE   DLT LTO DAT/DDS TRAVAN Warranty Phone Support On-line Support

1. The warranty terms and conditions for DLT, LTO, and DAT/DDS tape drives sold as a standalone unit. Quantum tape drives purchased with or for autoloaders and tape libraries carry the warranty terms and conditions for the automated product.