StorageCare™ Services offer a comprehensive range of enhanced, on-site service and support options for Quantum AutoLoader products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.
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| Support Options |
Quantum offers tiered hardware support plans to meet a variety of budget and availability requirements.
- Gold Support Plan:
- Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
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Gold Support Plan Highlights
- 24x7 on-site support
- Four-hour target response time for on-site support
- 24-hour telephone support
- Priority call handling
- Silver Support Plan:
- Quantum's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.
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Silver Support Plan Highlights
- On-site support Monday through Friday
- Four-hour target response time for on-site support
- 24-hour telephone support
- Priority call handling
- Bronze Support Plan:
- Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free telephone support and next-day on-site service, making it ideal for small to mid-size organizations that want a cost-effective, yet responsive support solution.
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Bronze Support Plan Highlights
- On-site support Monday through Friday
- Next-day response for on-site support
- 5 x 9 telephone support
- Online resources
- Platinum Support Plan
- Platinum customers benefit from a custom support plan tailored to their specific business and technical requirements. Around-the-clock coverage, a two-hour on-site target response time, and a designated Key Account Program Manager help ensure the highest levels of system readiness.
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Platinum Support Plan Highlights
- Support plan customized to your technical and business needs
- Designated Strategic Account Manager
- 24x365 on-site support
- Two-hour target response time for on-site support
- 24-hour telephone support
- Priority call handling
- On-site spares
- Installation
- A Quantum technician installs and configures your system, training you to operate it to ensure proper handling.
- Product Integration
- Quantum experts integrate your product with legacy systems, configures related hardware and software and customizes it to your environment.
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| SUPPORT OPTIONS INCLUDED WITH PURCHASE |
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- Upgraded on-site response levels are available in many regions around the world. In areas where a desired service is not available, product warranty becomes Rapid Exchange. Please contact Quantum for availability in your region.
- Product Integration is not available on a worldwide basis. Please contact Quantum for availability in your region.
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