For decades, Quantum has supported some of the most demanding, high-availability storage environments. Quantum’s Global Services organization is geared towards delivering the fastest possible response and root cause resolution, helping users maximize backup investments, better manage processes, and make the best use of their resources. StorageCare™ Global Services offers a comprehensive suite of service offerings designed to meet our customer needs, including on-site service and support options for Quantum AutoLoader products.
| Support Options |
Quantum’s suite of hardware support plans are tailored to meet a variety of budget and availability requirements.
- Gold Support Plan:
- Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
Gold Support Plan Highlights
- 24x7 on-site support
- Four-hour target response time for on-site support
- 24-hour telephone support
- Priority call handling
- 24x7 access to online resources
- Silver Support Plan:
- Quantum's Silver Support Plan is designed for mid-size to large enterprises class customers that want to complement their in-house technical capabilities with on-site service. The Silver Support Plan entitles customers to a four-hour on-site response target, Monday through Friday, during normal business hours.
Silver Support Plan Highlights
- On-site support Monday through Friday
- Four-hour target response time for on-site support
- 5x9 telephone support
- 24x7 access to online resources
- Bronze Support Plan:
- Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free 5x9 telephone support and next business day on-site service, making it ideal for small to mid-size organizations that want a cost-effective, yet responsive support solution..
Bronze Support Plan Highlights
- On-site support Monday through Friday
- Next Business Day response for on-site support
- 5 x 9 telephone support
- 7x24 access to online resources
- Platinum Support Plan
- Platinum customers benefit from a custom support plan tailored to their specific business and technical requirements. Around-the-clock coverage, a two-hour on-site target response time, and a designated Strategic Account Manager help ensure the highest levels of system readiness.
Platinum Support Plan Highlights
- Support plan customized to your technical and business needs
- Designated Strategic Account Manager
- 7x24 on-site support
- Two-hour target response time for on-site support
- 24-hour telephone support
- Priority call handling
- On-site spares (available)
- 7x24 access to online resources
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| SUPPORT OPTIONS INCLUDED WITH PURCHASE |
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- Upgraded on-site response levels are available in many regions around the world. In areas where a desired service is not available, product warranty becomes Rapid Exchange. Please contact Quantum for availability in your region.
- Product Integration is not available on a worldwide basis. Please contact Quantum for availability in your region.
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