Customer downloads and installs the Guardian software agent on any Windows 2000/2003/XP, Solaris 8/9 or Red Hat Enterprise Linux version 3 /4 server located at the customer’s site
The Guardian Agent monitors Quantum products, and provides information and updates to the Quantum Enterprise Server which resides at Quantum Support
If an error or problem is detected, Quantum queues a request to the Guardian Agent for data collection or real-time access to the system
The Guardian Agent checks access policy settings to determine if access is allowed
Quantum support will diagnose the problem, and if necessary, send the needed parts and/or field personnel to resolve the issue
