Tape Drives: Support and Service

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	Standalone Tape Drives: Support and Service

Quantum provides world-class warranty and post-warranty return to factory repair for standalone tape drives¹.Quantum provides the customer with Rapid Exchange of a replacement drive prior to the receipt of the defective drive by Quantum after having met particular terms mutually agreed to by both Quantum and the customer.

Support Options Included With Purchase
	DLT	LTO	DAT/DDS	TRAVAN
Warranty
Phone Support
On-line Support


	The warranty terms and conditions for DLT, LTO, and DAT/DDS tape drives sold as a standalone unit. Quantum tape drives purchased with or for autoloaders and tape libraries carry the warranty terms and conditions for the automated product.

DLTtape™ Drive Services

We offer the following services for DLTtape Drive customers in the United States and Canada:

Out Of Warranty Repair: Receive world-class service from Quantum's factory trained technicians for your out of warranty DLTtape drives.

For Service Customers: If you have been directed by a Quantum representative to submit an online service payment, go to our QPay Quantum Payment Service.

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	StorageCare Guardian Overview (Flash)