Quantum

Disk-Based Backup Systems: Service Plans and Warranties

Gold Support Plan

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:

  • 24/7 on-site support
  • Four-hour target response time for on-site support
  • 24/7 multilingual telephone support
  • Priority call handling
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring

 

Next-Business-Day Gold Support Plan

With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:

  • Remote problem diagnosis and support
  • Next-business-day on-site support
  • Next-business-day parts exchange
  • 24/7 multilingual telephone support
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring

 

Bronze Support Plan

The economical choice for small to midsize storage environments or noncritical operations, the Bronze Support plan includes:

  • On-site support Monday through Friday
  • Next-business-day response for on-site support
  • Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring

 

Next-Business-Day Parts Replacement Warranty

When time is as critical as your data, you can’t afford to wait for repairs. Get peace of mind from the Next-Business-Day Parts Replacement warranty, which includes:

  • Remote problem diagnosis and support
  • Next-business-day parts replacement
  • Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays)

 

Platinum Support Plan

For mission-critical storage environments that require the highest levels of availability, the Platinum Support plan* is tailored to your specific business and technical requirements and includes:

  • 24/7 on-site support
  • Two-hour target response time for on-site support
  • 24/7 multilingual telephone support
  • Priority call handling
  • On-site spares (available)
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring

*Not available in all areas

Contact your Quantum sales representative to sign up for a Quantum service plan (800) 677-6268 (US / CAN).