Learn about Quantum's Service Awards and Certifications
| Quantum earns prestigious Support Center Practices (SCP) Certification |
Our ongoing commitment to our customers to deliver comprehensive service and support has earned Quantum the prestigious Support Center Practices (SCP) Certification. SCP Certification quantifies the effectiveness of Quantum’s customer service and support offerings based on a rigorous set of performance standards that includes more than 100 business best practices, which are examined during extensive onsite audits.
Quantum has joined the ranks of other leading technology companies that have earned the prestigious and sought-after SCP Certification, including HP, EMC, Lockheed Martin Incorporated, PeopleSoft Incorporated, Network Appliance Inc. and Xerox Corp., among many others.
The Support Center Practices (SCP) Certification program has become one of the most recognized quality benchmarks for IT services support centers and help desks. SCP Certification quantifies the effectiveness of an organization’s customer support based upon a stringent set of performance standards and industry best practices. When a company enrolls in the SCP program, they receive a detailed description of the more than 100 business practices that are examined during a certification audit. The company uses the SCP standards as a guide to improve their support processes, service offerings, and other aspects of their business. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the elements defined in the program. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.
For additional information on SCP Certification, visit www.scpcertification.com.
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Quantum Singled Out for Customer Service Award
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Quantum has won the NorthFace ScoreBoard Award, the "Oscar" for the customer service industry. Presented by the Omega Management Group, the award honors exemplary service to customers and a deep commitment to exceeding customer expectations.
Quantum was the only leading storage vendor to win the award, which was based on surveys of customers conducted by Omega. In every category in which Quantum was measured on a five-point scale, the company received a score of 4 or higher, averaging 4.1 across all categories. The company already has received the Support Center Practices Certification, which is an independent Gold Seal of Approval signifying world-class technology support.
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Quantum Wins SSPA Star Award
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Quantum has been honored as the winner of the 2006 STAR Award for Best Practices in Outsourcing. This award recognizes companies for demonstrating outsourcing service and support practices that bring the most benefit to customers and shareholders.
“The SSPA STAR Award for Best Practices recognizes Quantum for its exemplary work in developing innovative business processes and delivering solid results in the area of outsourcing,” said Bill Rose, founder and executive director of SSPA. “Quantum should be particularly proud of this distinction as the company was selected for this award by a committee of its peers.”
In competing for this award, Quantum successfully demonstrated how its global service and support program leverages a blended model of Quantum resources and service partners. Consistency and effectiveness of this blended strategy are based on satisfaction rating goals and ensuring sourcing practices remain focused and aligned with Quantum’s business objectives. Nominations were judged by a panel of service industry experts, and Quantum’s worldwide service programs, knowledge-base tools, processes and performance metrics were all considered.
