Quantum earns prestigious Support Center Practices (SCP) Certification

Our ongoing commitment to our customers to deliver comprehensive service and support has earned Quantum the prestigious Support Center Practices (SCP) Certification. SCP Certification quantifies the effectiveness of Quantum’s customer service and support offerings based on a rigorous set of performance standards that includes more than 100 business best practices, which are examined during extensive onsite audits.

Quantum has joined the ranks of other leading technology companies that have earned the prestigious and sought-after SCP Certification, including HP, EMC, Lockheed Martin Incorporated, PeopleSoft Incorporated, Network Appliance Inc. and Xerox Corp., among many others.

• We listen to you.  Numerous changes and new services are launched based on the feedback we receive from our customers through the SCP process.
• SCP Sponsor companies share information with Quantum on leading-edge support processes and technologies that will continue to drive customer satisfaction and service delivery even higher.
• SCP Certification is not static and the bar is raised every year. Quantum must continuously improve its service organization and processes to maintain certification. Our customers will continue to receive best-in-class customer service and support.

The Support Center Practices (SCP) Certification program has become one of the most recognized quality benchmarks for IT services support centers and help desks. SCP Certification quantifies the effectiveness of an organization’s customer support based upon a stringent set of performance standards and industry best practices. When a company enrolls in the SCP program, they receive a detailed description of the more than 100 business practices that are examined during a certification audit. The company uses the SCP standards as a guide to improve their support processes, service offerings, and other aspects of their business. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the elements defined in the program. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.

For additional information on SCP Certification, visit www.scpcertification.com.