Worldwide Contact Phone Numbers

For complete support Contact information please use the Product Selector located on this page.

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Call us toll-free:

North America and Mexico	1-800-827-3822
Europe, Middle East, and Africa	00800-9999-3822 See List of Supported Countries
Asia Pacific	Toll Free Number by Country
Rest of the World	Toll Free Number by Country

Contact us by phone or fax:

North America	Phone: 1-800-827-3822
France	Phone: 33-1-41-43-49-10 Fax: 33-1-41-43-49-01
U.K. Office	Phone: 0049-6131-3241-1164
Germany Office	Phone: 49-6131-324-185
Training courses in North America	Phone: 1-303-792-9700 Fax: 1-303-792-2465
Training courses in Europe	Phone: 49-89-94303-150 Fax: 49-89-94303-555

Before Calling Support:

To help us resolve your problem quickly, please be prepared to answer these questions when you call:

What is the serial number of the unit?
What operating system is the unit running on?
What backup software are you using?
Is this a new installation?
What brand of media are you using?
Can the problem be duplicated?
What error messages are displayed?
What is the name and address of the company where the unit is located?
What is name, e-mail and phone number of the appropriate contact person?
If you can, please call while at the computer and with the system powered on.

Please note that if you call Support after normal business hours, 8AM to 5PM, Monday – Friday local time, all communication will be in English. Translation services are available if requested.

Toll-Free Countries in Europe

In Europe you can reach us toll-free by dialing 00800-9999-3822 from the following countries.
Austria	Luxembourg
Belgium	Netherlands
Denmark	Norway
Finland	Spain
France	Sweden
Germany	Switzerland
Greece	United Kingdom
Italy
Ireland

Toll-Free Countries in Asia Pacific Region

You can reach us toll-free by dialing +800 7826 8887 from the following countries. If you are unable to find your number below, please dial +603 7953 3010 for support. Please note that calling the Toll Free number above may be restricted for callers calling from a cell phone or pay phone. Also, certain countries may have their own regional telecommunications restrictions and may require you to dial an international access code before the toll free number listed above. Please check with your telecommunications provider if you are unable to use the Toll Free number listed above.
Australia	New Zealand
Japan	Philippines
Korea	Singapore
Hong Kong	Taiwan
Macau	Thailand
Malaysia

Other Toll-free Countries	Toll-Free Number
China (North)	10 800 712 1495
China (South)	10 800 120 1495
India	000 8000016014

Toll-Free Numbers for the Rest of the World

Select your country’s toll-free number below. If you are unable to find your number below, please dial 001-720-249-5699 for support.
American Samoa	633-2624, at prompt dial 720 249 5699 4357, at prompt dial *1
Anguilla	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Antigua	800-555-1022, at prompt dial 720 249 5699 4357, at prompt dial *1
Argentina (telecom)	0800-666-0701
Argentina (telefonica)	0800-222-62490, at prompt dial 720 249 5699 4357, at prompt dial *1
Armenia	0-800-122, at prompt dial 720 249 5699 4357, at prompt dial *1
Aruba	800-888-8, at prompt dial 720 249 5699 4357, at prompt dial *1
Austria	0800-291553
Bahamas	1-8664544782
Bangladesh	1570013, at prompt dial 720 249 5699 4357, at prompt dial *1
Barbados	1-8664544782
Bahrain	800-0002, at prompt dial 720 249 5699 4357, at prompt dial *1
Belarus (Brest, Bitebsk, Grodno, Minsk)	8-800-103, at prompt dial 720 249 5699 4357, at prompt dial *1
Belarus (Gomel and Mogilev)	8-10-800-103, at prompt dial 720 249 5699 4357, at prompt dial *1
Belgium	0800-72343
Belize (Hotels)	815, at prompt dial 720 249 5699 4357, at prompt dial *1
Belize (Pay-phones)	557, at prompt dial 720 249 5699 4357, at prompt dial *1
Bermuda	1-800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Bolivia	800-10-2222, at prompt dial 720 249 5699 4357, at prompt dial *1
British Virgin Islands	1-800-877-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Bulgaria	00800-00001, at prompt dial 720 249 5699 4357, at prompt dial *1
Cape Verde	08002624, at prompt dial 720 249 5699 4357, at prompt dial *1
Cayman Islands	1-866-4544782
Chile	1230 020-4319
Colombia	01800-9-156146
Cook Islands	09121, at prompt dial 720 249 5699 4357, at prompt dial *1
Costa Rica	0800-0121494
Croatia	0800 22 01 12, at prompt dial 720 249 5699 4357, at prompt dial *1
Cyprus	800-90000, at prompt dial 720 249 5699 4357, at prompt dial *1
Czech Republic	800-001-112, at prompt dial 720 249 5699 4357, at prompt dial *1
Denmark	00800-9999-3822
Dominica	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Dominican Republic	1-8887512375
Ecuador (Andinatel)	999-170, at prompt dial 720 249 5699 4357, at prompt dial *1
Ecuador (Pacifictel)	1-800-999-170, at prompt dial 720 249 5699 4357, at prompt dial *1
Egypt (Outside of Cairo)	02-7955770, at prompt dial 720 249 5699 4357, at prompt dial *1
Egypt (Within Cairo)	7955770, at prompt dial 720 249 5699 4357, at prompt dial *1
El Salvador (CTE)	800-1767, at prompt dial 720 249 5699 4357, at prompt dial *1
El Salvador (Telefonica de El Salvador)	800-1567, at prompt dial 720 249 5699 4357, at prompt dial *1
Estonia	0800-112, at prompt dial 720 249 5699 4357, at prompt dial *1
Fiji Islands	004-890-1002, at prompt dial 720 249 5699 4357, at prompt dial *1
Finland	0-800-1-14399
France	00800-9999-3822
French Antilles (Martinique/ Guadeloupe)	0-800-99-013, at prompt dial 720 249 5699 4357, at prompt dial *1
French Guiana	0-800-99-0019, at prompt dial 720 249 5699 4357, at prompt dial *1
Gambia	00-1-9, at prompt dial 720 249 5699 4357, at prompt dial *1
Georgia	8-024995, at prompt dial 720 249 5699 4357, at prompt dial *1
Germany	00800-9999-3822
Ghana	019019, at prompt dial 720 249 5699 4357, at prompt dial *1
Greece	00800-12-7051
Grenada	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Guam	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Guatemala	99-99-189, at prompt dial 720 249 5699 4357, at prompt dial *1
Guadeloupe	0800-99-0087, at prompt enter 05, then 866-261-2342
Guyana	1-8664544782
Haiti	193, at prompt dial 720 249 5699 4357, at prompt dial *1
Honduras	8000-122, at prompt dial 720 249 5699 4357, at prompt dial *1
Hungary	06-800-16079
Iceland	800-8585
Iran	09-000-1206-11, at prompt dial 720 249 5699 4357, at prompt dial *1
Ireland	1-800-657033
Israel (Bezeq)	1-80-9214972
Italy (includes Vatican City)	800-819009
Jamaica	1-800-4544782
Jordan	18-800-001, at prompt dial 720 249 5699 4357, at prompt dial *1
Kazakhstan	8-800-131-4321, at prompt dial 720 249 5699 4357, at prompt dial *1
Kenya	0800-220-111, at prompt dial 720 249 5699 4357, at prompt dial *1
Latvia	800-8888, at prompt dial 720 249 5699 4357, at prompt dial *1
Lebanon	01-427-627, at prompt dial 720 249 5699 4357, at prompt dial *1
Liechtenstein	809 8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Lithuania	8800-900-26, at prompt dial 720 249 5699 4357, at prompt dial *1
Luxembourg	00800-9999-3822
Macao	0800-131, at prompt dial 720 249 5699 4357, at prompt dial *1
Macedonia	00-800-4266, at prompt dial 720 249 5699 4357, at prompt dial *1
Malta	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Marshall Islands	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Martinique	0800-99-0087, at prompt enter 05, then 866-261-2342
Mexico	001-8664544782
Micronesia	555, at prompt enter 05, then 866-261-2342
Montserrat	800-888-800000, at prompt dial 720 249 5699 4357, at prompt dial *1
Monaco	800-90-019, at prompt dial 720 249 5699 4357, at prompt dial *1
Morocco	00-211-0012, at prompt dial 720 249 5699 4357, at prompt dial *1
Nicaragua	1-800-0167, at prompt dial 720 249 5699 4357, at prompt dial *1
Netherlands	0800-0221278
Norway (includes Svalbard)	800-15146
Palau	02-222, at prompt enter 05, then 866-261-2342
Panama	001-800-5071929
Paraguay	00-812-800, at prompt dial 720 249 5699 4357, at prompt dial *1
Peru	0800-52629
Portugal	8008-15509
Puerto Rico	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Reunion Islands	0-800-99-0087, at prompt enter 05, then 866-261-2342
Romania	021-800-1800, at prompt dial 720 249 5699 4357, at prompt dial *1
Russia	8-10-8002-8233011
Russia (ASVT)	747-3324, at prompt enter 05, then 866-261-2342
Rwanda	299, at prompt dial 720 249 5699 4357, at prompt dial *1
Saipan	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
St. Kitts and Nevis	1-8664544782
St. Lucia	1-8664544782
St. Pierre et Miquelon	0800-99-0087, at prompt enter 05, then 866-261-2342
St. Vincent and The Grenadines	1-8664544782
San Marino	800-90-5825, at prompt dial 720 249 5699 4357, at prompt dial *1
Saudi Arabia	1-800-11, at prompt dial 720 249 5699 4357, at prompt dial *1
Senegal	810-3085, at prompt dial 720 249 5699 4357, at prompt dial *1
Sierra Leone	1101, at prompt enter 05, then 866-261-2342
Slovakia	0800-087-187, at prompt enter 05, then 866-2612342
Solomon Islands	0812, at prompt dial 720 249 5699 4357, at prompt dial *1
South Africa	080-09-92341
Spain	900-971631
Sudan	800-002, at prompt dial 720 249 5699 4357, at prompt dial *1
Sweden	020-79-8402
Switzerland	00800-9999-3822
Syria	0800, at prompt dial 720 249 5699 4357, at prompt dial *1
Tonga Island	0-800-191, at prompt dial 720 249 5699 4357, at prompt dial *1
Trinidad and Tobago	1-8664544782
Turks and Caicos	800-888-8000, at prompt dial 720 249 5699 4357, at prompt dial *1
Turkey	00-8001-1177, at prompt dial 720 249 5699 4357, at prompt dial *1
Ukraine	8-10-013, at prompt dial 720 249 5699 4357, at prompt dial *1
United Arab Emirates	0-800-111, at prompt dial 720 249 5699 4357, at prompt dial *1
United Kingdom	08-082347217
Uruguay	000-413-598-3216
Uruguay	000-412, at prompt dial 720 249 5699 4357, at prompt dial *1
Uzbekistan	8641-998-0001, at prompt dial 720 249 5699 4357, at prompt dial *1
Vatican City	800-90-5825, at prompt dial 720 249 5699 4357, at prompt dial *1
Venezuela	0-800-100-1131, at prompt dial 720 249 5699 4357, at prompt dial *1
Yemen	00-800-103, at prompt enter 05, then 866-261-2342
Zimbabwe	00891, at prompt dial 720 249 5699 4357, at prompt dial *1