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United States, Canada & Mexico - Telephone Support
Tel (toll free):
800-284-5101
If you need media troubleshooting assistance or have media returns in excess of 20 units, please select option 6 when you call the telephone support line.
Canada only -
Return Authorization (RA) for Tape Drives and Media
Tel (toll free):
800-636-6349
Tel (local):
905-660-4936
Out of Warranty Tape Drives
Applies to: DLT 2000, DLT 2000xt
Since October 1, 2002 (five years from last customer shipment) Quantum has begun utilizing a third-party repair provider for all DLT 2000 and DLT 2000xt products. All return authorization procedures will be provided by:
MSRC Co.
112 Crawley Falls Road
Brentwood, New Hampshire 03833
Phone # 603-642-6899 Ext. 234
Contact Name: Fred Ellis
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